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Will You Add? - How About MANAGING Your Own PR?
Recently I wrote an article on the benefits of joining your local Chamber of Commerce as a way of getting exposure for your business. See "Marketing on the Cheap: Join The What?" at this source or at http://sbmag.org. The Chamber of Commerce is or should be the number one organization in your area promoting business. Your involvement will help them indirectly help your business while giving you direct exposure to a large and viable market.Now let’s look at other organizations you, your business and, of course, your community can benefit from by your involvement, but not in that order.Service Clubs: There are three major service clubs that come to mind, and I’m sure you are familiar with them to some degree alrea
The Principle of the Entrepreneur: More than ever in the history of western culture, people are looking for ways to be an agent of change. They are therefore becoming more entrepreneurial, committing to carving out new forms of enterprise, sometimes seeking to launch from the comfort of their own home, sometimes from an outside space. The fundamental reason why so many now wish to do so is a new shift in the collective consciousness of humanity. This shift is guiding more people into lives of purpose, fulfillment, and empowerment than ever before in history. Entrepreneurship, then, is not a goal but rather the means to a goal. And that goal is the concept of purposeful living. Therefore, the dyn
It’s quite another matter, however, when that senior manager, with the best interests of his or her own department or unit in mind, actually overlooks the reality that people act on their own perception of the facts, leading to predictable behaviors about which something can be done on his or her behalf. Then compounds the error by failing to insist that the PR people make a special effort to create, change or reinforce the perceptions of those external audiences whose follow-on behaviors really DO impact his or her unit.
That’s a bit of too bad because those two, core, public relations functions require hands-on managerial cooperation throughout the organization if it’s to get its money’s worth. The two functions deserve first-class treatment because they help each manager target the kind of stakeholder behavior change that leads directly to achieving his or her objectives.
Pretty important stuff!
What it says to business, association and non-profit managers is this: a key part of your job description is – or should be – do everything you can to help your organization’s PR effort as it strives to persuade important stakeholders to your way of thinking. And particularly when the program works to move those stakeholders to behaviors that lead to the success of your department and your programs.
In your own best interest, that means assuring yourself that your public relations program is actively MANAGED to that end.
Has anybody to your knowledge sat down and listed those external audiences whose behaviors could hurt your unit badly? Then prioritized them according to the impacts they have on your operation? This is a necessary first step in creating the right public relations goal for you. Here, in fact, is how public relations activity could proceed on your behalf.
Let’s take a look at the audience at the top of your target audience list. Because there could be negative perceptions out there, some of your colleagues will have to interact with members of that audience and ask a number of questions. “Do you know anything about our organization? Have you had any kind of contact with our people? Have you heard anything good or bad about us or our services and products?” Watch respondents closely for hesitant or evasive answers. And stay alert for inaccuracies, rumors, untruths or mis- conceptions. The Enlightened Leader
Are you a beacon of light or a blowtorch?I want you to imagine that I go to your office when you are not there. While I’m at your office, I decide to survey the team that reports to you.The subject of the survey? Well, it’s a survey about you as a leader. I want them to tell me about your leadership skills. If I ask your team to complete this sentence, “my manager is ________________________”, what would they say?Maybe they will say positive things:
“ My manager is inspiring.”
“ My manager is a great teacher.”
“ My manager pushes me to be better at what I do.”
“ My manager believes in me and trusts me to get the job done.”Maybe they will have a different kind of comment:
“ My mana
That’s a bit of too bad because those two, core, public relations functions require hands-on managerial cooperation throughout the organization if it’s to get its money’s worth. The two functions deserve first-class treatment because they help each manager target the kind of stakeholder behavior change that leads directly to achieving his or her objectives.
Pretty important stuff!
What it says to business, association and non-profit managers is this: a key part of your job description is – or should be – do everything you can to help your organization’s PR effort as it strives to persuade important stakeholders to your way of thinking. And particularly when the program works to move those stakeholders to behaviors that lead to the success of your department and your programs.
In your own best interest, that means assuring yourself that your public relations program is actively MANAGED to that end.
Has anybody to your knowledge sat down and listed those external audiences whose behaviors could hurt your unit badly? Then prioritized them according to the impacts they have on your operation? This is a necessary first step in creating the right public relations goal for you. Here, in fact, is how public relations activity could proceed on your behalf.
Let’s take a look at the audience at the top of your target audience list. Because there could be negative perceptions out there, some of your colleagues will have to interact with members of that audience and ask a number of questions. “Do you know anything about our organization? Have you had any kind of contact with our people? Have you heard anything good or bad about us or our services and products?” Watch respondents closely for hesitant or evasive answers. And stay alert for inaccuracies, rumors, untruths or mis- conceptions.<
I recently came across W Edwards Deming and have since been doing some homework to discover why there is so much resistance to what is essentially some very basic philosophy.Deming’s early work on statistics and quality was built around an ability to analyse complex systems and the use of that analysis to predict complex outcomes.Deming was a statistician and his work very soon leaves the basic philosophy and becomes bogged in the complex use of numbers to define complex systems.The very complexity of his approach deters many students but there is a more fundamental problem with complex systems that was identified by the later work on chaos.There seems to be two approaches to the world.There
Pretty important stuff!
What it says to business, association and non-profit managers is this: a key part of your job description is – or should be – do everything you can to help your organization’s PR effort as it strives to persuade important stakeholders to your way of thinking. And particularly when the program works to move those stakeholders to behaviors that lead to the success of your department and your programs.
In your own best interest, that means assuring yourself that your public relations program is actively MANAGED to that end.
Has anybody to your knowledge sat down and listed those external audiences whose behaviors could hurt your unit badly? Then prioritized them according to the impacts they have on your operation? This is a necessary first step in creating the right public relations goal for you. Here, in fact, is how public relations activity could proceed on your behalf.
Let’s take a look at the audience at the top of your target audience list. Because there could be negative perceptions out there, some of your colleagues will have to interact with members of that audience and ask a number of questions. “Do you know anything about our organization? Have you had any kind of contact with our people? Have you heard anything good or bad about us or our services and products?” Watch respondents closely for hesitant or evasive answers. And stay alert for inaccuracies, rumors, untruths or mis- conceptions.<
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they “Evacuate it” or in the industry we call it “E-VAC” and this means we suck it out of the dip stick tube with a thin tube which is pushed into the crankcase. Many wonder will this get all the oil out? The answer is not all the oil. In many cases there will be some oil left, not much, but 100% is difficult even using the oil plug on the bottom of the pan.Since it will not get all the oil out some consumers wonder; will mobile oil change companies be putting less oil in? This is the wrong question because even places like Jiffy Lube or Wal-Mart cannot get all the oil out an
Has anybody to your knowledge sat down and listed those external audiences whose behaviors could hurt your unit badly? Then prioritized them according to the impacts they have on your operation? This is a necessary first step in creating the right public relations goal for you. Here, in fact, is how public relations activity could proceed on your behalf.
Let’s take a look at the audience at the top of your target audience list. Because there could be negative perceptions out there, some of your colleagues will have to interact with members of that audience and ask a number of questions. “Do you know anything about our organization? Have you had any kind of contact with our people? Have you heard anything good or bad about us or our services and products?” Watch respondents closely for hesitant or evasive answers. And stay alert for inaccuracies, rumors, untruths or mis- conceptions.<
Job loss affects most of us like any other loss in life. Yes, there are other losses that are greater, but this one comes close too!From my experience, job loss can make anyone sick! There can be terrible anger; anger which turns into depression. Even euphoria, has its other side; depression is it.Relief at getting out of a bad job should be enjoyed while it lasts. Relief and euphoria can prepare the job loser with a second wind!It's at the time when anger, depression and frustration set in that the job "loser--soon to be job seeker" can hit some rough spots with displaced anger; sleeplessness, and a feeling of mild despair.Again, from my point of view, this is the time of
The responses gathered by this kind of perception monitoring among members of the target audience provides grist for your public relations goal. Namely, the specific perception to be altered, followed by the desired behavior change.
While the goal by itself isn’t of much use, with the right strategy, the public relations program is off to a good start. Fortunately, there are just three strategic choices for dealing with matters of opinion and perception. You can create perception/opinion where there may not be any, you can change existing opinion, or you can reinforce it. An effort should be made to match the strategy to the specific goal. For example, if you want to correct a misconception, you need the strategy that changes existing opinion, not one that reinforces it.
Now, some serious writing is needed. The corrective message to be communicated to members of the target audience is an opportunity to write something designed to change individual opinion, and that’s a positive experience for any writer.
Clarity is first, followed closely by accuracy and believability. Stick closely to the issue at hand – like an inaccurate belief, a misconception or a dangerous rumor. A compelling tone is useful because the message must alter what a lot of people believe, and that is a big job. Tryout the message on some colleagues for effectiveness.
With goal, strategy and message in hand, it’s time to call in the “Beasts of Burden” – the communications tactics that will carry that first-class message to the attention of members of the target audience. Luckily, there are many, many such tactics ranging from luncheons, news releases and personal contacts to print and broadcast interviews, speeches, press releases and dozens of others. Only requirement is that they have a proven track record for reaching your target audience.
In short order, colleagues will inquire whether any progress is being made in altering the offending perception or opinion. Ruling out an expensive opinion survey, your best hope of assess
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