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Will You Add? - From Bust To Best: How To Increase The Quality Of Your Presentation In Under And Hour
Make Your Event Memorable - Plan Carefully With Promotional Products s always about them to boot! It's important to spend sufficient time to create a powerful ending that relates to your prospect. When I mentioned the importance of stories in our society, I touched upon the importance of simple, yet powerful communications. While you might not have remembered this exact wording, I'll bet you remembered the concept of simple photographs with triangles, circles and squares are the most powerful.For any special event, promotional products make such an experience even more meaningful. Take your carefully planned occasion and enhance it. You can accomplish this by creating enthusiasm, incorporating a creative theme, instilling motivation, and manifesting positive impressions. Promotional products help make your happening distinguished.Regardless of how much time and effort you have spent in planning, it is important to remember the importance of promotional products and their integration into your special day. Don’t miss the opportunity to engender long-lasting positive memories of your organization or event. Be sure that it is happily remembered for months or even years afterward by including promotional products.Create AnticipationSend out promotional products in advance as reminders of that upcoming special event. Generating interest beforehand is key. Incorporate your unique theme into the promotional product concept and establish that feeling of excitement.Motivational RemindersPerhaps your event relates to employees achieving outstanding sales or other work-related goals. Keeping your participants focused and enthusiastic requires even more advance notice. Also important here is involving a larger quantity of promotional products to serve as reminders. Such special events involve well-thought out planning and the selection of an inclusive motif that can be easily conveyed through the duration of the event. Promotional products should serve as motivational reminders throughout the experience from beginning to end and relate back to that special theme in a creative way.BenefitsIf you are planning a benefit or a community affair, be sure to delegate responsibility by establishing a core team. Choose members to help keep maintain the planning process. Be sure that they are dedicated to the cause and enthusiastic about achieving the goals of the event. This will help establish a willingness to work together and assume certain responsibilities. It is also a good idea to involve community organizations to h Let me go back to a key message of great relationships. Can you think of a story in your organization or in your profession that depended upon great relationships? Expand your field of view even further and look at your previous experience. Maybe you were in the military and you know the high value placed on relationships by your fellow soldiers. My Grandfather was a sergeant in WWI during the Second Battle of the Marne in 1918. His position was overrun at one point and he was wounded. He used his survival skills to hide under the debris around him. He pretended to be dead as bayonets poked frighteningly close. After the enemy passed, he slowly got up and found a buddy from his unit who couldn't walk. My Grandfather limped back to friendly lines over two miles away while carrying a wounded comrade on his shoulders. For his heroism he was awarded the Purple Heart. Clearly the military values great relationships. If you had this kind of story, can you see how powerful it can be? It is more powerful if it directly relates to the value or key messages that you introduced in the beginning. Now that you have a powerful ending story and a solid framework, go back and craft a good opening story. A good opening story is designed to get the audience's attention and to hold their interest. A good opening story about great relationships might relate to your organization's emphasis on giving employees the time to have outside professional interests in groups or associations. Mention the key relationships that are developed in these places and how they increase the connection your organization has to the community. Give a specific example. Take Another Walk At one client, I had finished a three-hour information-gathering meeting only to be asked unexpectedly to speak for about 15 minutes to the entire office of 80 people. The principals of the firm wanted me to present a roadmap of program we were going to be implementing. I didn't want to go directly from B.l.a.s.t.ing Your Customers As you gaze outside of your window to see the sun peeking out from behind the clouds on what you thought was a predictable day, your boss walks by to let you know that a top prospect is coming by the office in about two hours. You think this is good news for your organization only to hear your boss say, "I would like you to do a 45-minute presentation."You have opened a new restaurant, and things are working out great. You are thinking that the world is good, and customers kept pouring in, customers that are more than happy to unload their extra money on the foods you serve. Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the two of you are cursing each other. Soon, that belligerent customer will tell more people who will tell more people who will tell their friends that you operate a lousy restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportion.Although this can happen to any business, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into something positive that can further promote your business. How? Through an excellent customer service and the knowledge of B.L.A.S.T. This skill should be passed to the employees so that they can handle customer complaints properly. B.L.A.S.T. is the contraction of Believe, Listen, Apologize, Satisfy, and Thank. It does not sound too hard to do, but it can mean the whole world to any business.· BELIEVEIt is imperative that you appreciate that customers believe that your business has aggrieved them. They might lie about it as it is a possibility, but it does not mean that you have to question them immediately. This is the keystone of managing customer complaints.· LISTENAlthough it is every man’s instinct to defend themselves when cornered or confronted, but in businesses, this instinct should not rule you. Instead, stop and listen to the complaint given by the customer. Do not fight back. Draw in a deep breath, relax and listen. Although the customer might be belligerent and de Immediately your heart rate increases, you start to perspire and perhaps your head is spinning. Your meek reply in the affirmative reveals your lack of confidence in your abilities. What if your reply was more akin to, "Sure, I'll be glad to knock our prospect's socks off with a great presentation." What would need to change in your approach in the next two hours for you to deliver a presentation that is your best instead of one that went bust? Presentations have a way of leaving a legacy long after your program has ended. Even if the prospect doesn't buy from you right now, a high quality presentation will definitely be remembered in a positive light. This might mean referral business down the road. Plus the quality of your presentation will impact how your boss and any other co-workers view you and your abilities. This may affect future assignments of your choice and even your promotion prospects. Is this enough pressure? Many people in a similar situation take the stress that they are under and pour 'gasoline on the fire' as their panic and worries further erupt. While it is important to acknowledge one's feelings of inadequacy, they must quickly be replaced by feelings of positive action. You can worry all you want, but the real question to ask yourself is, "How can I improve the quality of my presentation now?" We are a society of storytellers. This is in spite of the pressures of instant messaging, cell phones and programming your personal digital assistant to vibrate each time you receive an E-mail. Your audience won't remember the three features about your product or service. They will remember the story you told about a photograph that relates to the three key benefits to them. In photography there is a concept called the Rule of Thirds. The Ancient Greeks discovered that all beautiful works or art could be divided into thirds. Showing a photograph of three windmills, one in the left hand plane, one in the center and one in the right hand plane might be the metaphor for your organization's three key benefits to your prospect. One of the windmills can stand for 'great relationships.' Change Your Surroundings You just received uncomfortable news, your body language probably isn't the most positive (i.e. slumped shoulders, head down, etc) and what you need to do is to change your body language and surroundings by going for a walk. Head for the elevator or the front door and plan to stroll at a comfortable pace for a few minutes. While you are walking take deep relaxing breaths. Don't forget to take your notebook or a journal and a pen. You'll need these items in a minute or two. I like to find the nearest coffee shop that is playing relaxing Jazz music. It's important to limit your distractions. You need to focus all of your energy and creativity on the task at hand. Visualize Your Success In photography a picture isn't taken per se, it is actually made. When I make a photograph, I have to anticipate the shot and try to insert myself in the right place at the right time. I visualize how the final photograph is going to look even before I press the shutter. This is why I might wait for an interesting person to walk in front of a bright yellow background. Develop a Framework I have worked with various types of organizations and have found the following framework works best if you have about 45 minutes to present. You can reduce or increase the amount of time around each section, but spend most of the total time talking about the prospect or getting the prospect to tell you what is important to them. I am going to make an assumption in that you know something about your prospect already. · Introduction about Organization = 5 minutes Simple is Powerful Let me go back to a metaphor. When the simple shapes like the circle, triangle and square are used in a photograph, the photograph becomes more powerful. This is because it is easy for people to 'get it.' The primary reason why people are photographed against plain backgrounds is the photographer wants the viewer to be naturally drawn to the person and not be distracted by a cluttered background. The simple photographs are the most powerful ones because the message or messages get though to the viewer easily. When you have simple messages that are meaningful to your prospects, they 'get through' the distractions and are easily remembered. And if you weave them through your program so that they can be repeated appropriately, your prospect will be more inclined to take positive action. Simple messages are the most powerful. An example of a good simple message is great relationships. Remember It's All About Them If you will be assigning a dedicated project manager to your prospect, the feature of this arrangement will be a single point of contact. The value you bring to your prospect is 'Strong Relationships.' Notice I didn't say exactly 'great relationships,' but I said strengthen relationships. This is another way to weave your messages. You don't have to necessarily repeat everything exactly. Assurance While it might have been helpful to show a portfolio of work from the construction industry, what he really wanted was the assurance that I am capable and competent to do the work with stellar results. This means being familiar with the type of people in his industry and their buzzwords. I mentioned my work with executives in the architectural field. This is a related industry and one that is integral to the work performed in construction. I went on to say it is more important to bring diverse ideas from outside of the industry. New ideas will allow for innovative thinking and improved results. However, if you do have specific industry experience, then it is appropriate to bring it up in this section too. When I took a photograph of the U.S. Capitol early one winter morning, I knew that I had to get up before first light and arrive at the Reserve Officers Association (ROA). The ROA is directly across from the front of the U.S. Capitol. As I set up my camera and tripod on the roof of the ROA, I knew that I would only have about 20 minutes of light in what is known as the magic hour. It should really be called the magic minutes. My past performance in taking architectural photographs gave my current customer the assurance I would be competent enough to perform the work with stellar results. Weave Your Messages You would have introduced the concept by introducing your people first. If you were a bit cleverer, you would have told a story around the value your organization places on relationships. Since you know your prospect, you would want to show how they value great relationships too. In the assurance section, you would want to make reference to other clients where great relationships were critical to the success of your joint operation. Do you see how the appropriate placement of your key messages helps to control what your prospect is going to remember? The way to tie a ribbon around your weave of key messages is to tell a story that directly relates to your message of 'Great Relationships.' Create a Powerful Close Let me go back to a key message of great relationships. Can you think of a story in your organization or in your profession that depended upon great relationships? Expand your field of view even further and look at your previous experience. Maybe you were in the military and you know the high value placed on relationships by your fellow soldiers. My Grandfather was a sergeant in WWI during the Second Battle of the Marne in 1918. His position was overrun at one point and he was wounded. He used his survival skills to hide under the debris around him. He pretended to be dead as bayonets poked frighteningly close. After the enemy passed, he slowly got up and found a buddy from his unit who couldn't walk. My Grandfather limped back to friendly lines over two miles away while carrying a wounded comrade on his shoulders. For his heroism he was awarded the Purple Heart. Clearly the military values great relationships. If you had this kind of story, can you see how powerful it can be? It is more powerful if it directly relates to the value or key messages that you introduced in the beginning. Now that you have a powerful ending story and a solid framework, go back and craft a good opening story. A good opening story is designed to get the audience's attention and to hold their interest. A good opening story about great relationships might relate to your organization's emphasis on giving employees the time to have outside professional interests in groups or associations. Mention the key relationships that are developed in these places and how they increase the connection your organization has to the community. Give a specific example. Take Another Walk At one client, I had finished a three-hour information-gathering meeting only to be asked unexpectedly to speak for about 15 minutes to the entire office of 80 people. The principals of the firm wanted me to present a roadmap of program we were going to be implementing. I didn't want to go directly from PEO Companies Provide Crucial Relief For Overwhelmed Businesses dings. This is a critical first step that most people overlook. Your physical state of being will definitely affect your emotional state. For example, it's hard to come up with new ideas when you are constantly in the same surroundings.Human Resources gained a permanent role in the American workplace during the 1950s, as the evolution of employment-related laws and sociological trends took shape. However, the past 20 years have witnesses an unprecedented rise of employment litigation, labor regulations, and tax laws far beyond the expectations of their originators.Effectively managing Human Resources has become a daunting and complex task for small to mid-market business owners. U.S. corporations must grapple with one of the most complicated systems of employment laws in the world. This includes a laundry list of unfriendly policies, including laws governing hiring and termination, family leave, sexual harassment, paying employees, leaves of absence, employee benefits, and workers’ compensation. In just the first months of 2007, dozens of laws dealing with every subject from discrimination to wage deductions have been enacted.The risks to companies remain fluid, and the high expense of conducting business has restricted the opportunities for business owners to remain competitive. Furthermore, it has become clear that the expertise required to manage a small to mid-sized operation has outgrown the experience and training of many entrepreneurs who started these businesses.These complexities have led to one of the hottest business trends in the nation: Human Resources Outsourcing. Human Resource Outsourcing firms help companies reduce costs and efficiently manage HR-related issues, while navigating the complex business labyrinth, an intricate combination of policies and regulatory standards that are difficult to escape.Putting HR In Expert HandsHR Outsourcing enables companies to shift responsibility of non-revenue generating competencies that can be handled easily, and inexpensively, by off-site experts. These functions include the areas of labor compliance, risk and safety, payroll, benefits, and other complex workplace regulations. HR Outsourcing helps companies reduce costs by effectively managing HR functions while allowing businesses to focus on their core opera You just received uncomfortable news, your body language probably isn't the most positive (i.e. slumped shoulders, head down, etc) and what you need to do is to change your body language and surroundings by going for a walk. Head for the elevator or the front door and plan to stroll at a comfortable pace for a few minutes. While you are walking take deep relaxing breaths. Don't forget to take your notebook or a journal and a pen. You'll need these items in a minute or two. I like to find the nearest coffee shop that is playing relaxing Jazz music. It's important to limit your distractions. You need to focus all of your energy and creativity on the task at hand. Visualize Your Success In photography a picture isn't taken per se, it is actually made. When I make a photograph, I have to anticipate the shot and try to insert myself in the right place at the right time. I visualize how the final photograph is going to look even before I press the shutter. This is why I might wait for an interesting person to walk in front of a bright yellow background. Develop a Framework I have worked with various types of organizations and have found the following framework works best if you have about 45 minutes to present. You can reduce or increase the amount of time around each section, but spend most of the total time talking about the prospect or getting the prospect to tell you what is important to them. I am going to make an assumption in that you know something about your prospect already. · Introduction about Organization = 5 minutes Simple is Powerful Let me go back to a metaphor. When the simple shapes like the circle, triangle and square are used in a photograph, the photograph becomes more powerful. This is because it is easy for people to 'get it.' The primary reason why people are photographed against plain backgrounds is the photographer wants the viewer to be naturally drawn to the person and not be distracted by a cluttered background. The simple photographs are the most powerful ones because the message or messages get though to the viewer easily. When you have simple messages that are meaningful to your prospects, they 'get through' the distractions and are easily remembered. And if you weave them through your program so that they can be repeated appropriately, your prospect will be more inclined to take positive action. Simple messages are the most powerful. An example of a good simple message is great relationships. Remember It's All About Them If you will be assigning a dedicated project manager to your prospect, the feature of this arrangement will be a single point of contact. The value you bring to your prospect is 'Strong Relationships.' Notice I didn't say exactly 'great relationships,' but I said strengthen relationships. This is another way to weave your messages. You don't have to necessarily repeat everything exactly. Assurance While it might have been helpful to show a portfolio of work from the construction industry, what he really wanted was the assurance that I am capable and competent to do the work with stellar results. This means being familiar with the type of people in his industry and their buzzwords. I mentioned my work with executives in the architectural field. This is a related industry and one that is integral to the work performed in construction. I went on to say it is more important to bring diverse ideas from outside of the industry. New ideas will allow for innovative thinking and improved results. However, if you do have specific industry experience, then it is appropriate to bring it up in this section too. When I took a photograph of the U.S. Capitol early one winter morning, I knew that I had to get up before first light and arrive at the Reserve Officers Association (ROA). The ROA is directly across from the front of the U.S. Capitol. As I set up my camera and tripod on the roof of the ROA, I knew that I would only have about 20 minutes of light in what is known as the magic hour. It should really be called the magic minutes. My past performance in taking architectural photographs gave my current customer the assurance I would be competent enough to perform the work with stellar results. Weave Your Messages You would have introduced the concept by introducing your people first. If you were a bit cleverer, you would have told a story around the value your organization places on relationships. Since you know your prospect, you would want to show how they value great relationships too. In the assurance section, you would want to make reference to other clients where great relationships were critical to the success of your joint operation. Do you see how the appropriate placement of your key messages helps to control what your prospect is going to remember? The way to tie a ribbon around your weave of key messages is to tell a story that directly relates to your message of 'Great Relationships.' Create a Powerful Close Let me go back to a key message of great relationships. Can you think of a story in your organization or in your profession that depended upon great relationships? Expand your field of view even further and look at your previous experience. Maybe you were in the military and you know the high value placed on relationships by your fellow soldiers. My Grandfather was a sergeant in WWI during the Second Battle of the Marne in 1918. His position was overrun at one point and he was wounded. He used his survival skills to hide under the debris around him. He pretended to be dead as bayonets poked frighteningly close. After the enemy passed, he slowly got up and found a buddy from his unit who couldn't walk. My Grandfather limped back to friendly lines over two miles away while carrying a wounded comrade on his shoulders. For his heroism he was awarded the Purple Heart. Clearly the military values great relationships. If you had this kind of story, can you see how powerful it can be? It is more powerful if it directly relates to the value or key messages that you introduced in the beginning. Now that you have a powerful ending story and a solid framework, go back and craft a good opening story. A good opening story is designed to get the audience's attention and to hold their interest. A good opening story about great relationships might relate to your organization's emphasis on giving employees the time to have outside professional interests in groups or associations. Mention the key relationships that are developed in these places and how they increase the connection your organization has to the community. Give a specific example. Take Another Walk At one client, I had finished a three-hour information-gathering meeting only to be asked unexpectedly to speak for about 15 minutes to the entire office of 80 people. The principals of the firm wanted me to present a roadmap of program we were going to be implementing. I didn't want to go directly from Business Process Management: Understanding and Implementing le is Powerful If yours is a business with several departments, at one point you start to realize that in order to stay competitive, increase productivity and bring efficiency to your business, you need to optimize and automate some of your business processes. To identify which parts of your business activities are required to be optimized, first you need to have a clear understanding of the processes involved in your particular business. What is a Business Process? A business process is a series of specific, measured tasks performed by people and systems and designed to achieve a predetermined outcome. The processes have these important characteristics: The processes have internal and external users. They take place across or between organization’s departments or different organizations. They are based on how work is done in the organization. The business processes have three key elements - Entity, Object, and Task. Entities: Where the process occurs. Objects: The processes are results of handling objects. Objects could be physical or informational. Tasks: Works done to handle the objects.The followings are examples of business processes:Mortgage application processing Credit verification Product development Travel planning Opening a new account Answering to a Request for Quote Shipping a product Companies are trying to improve their business processes using computer technology starting ever since the computer technology has emerged. Initial emphasize was given to enterprise resource planning. Main areas where automation was adopted were production, accounting, procurement and logistics. The next step was sales and marketing automation. Next came customer relationship management and supplier relationship management. Last couple of years we are seeing implementation of Business Process Management across the board. Companies are adopting BPM in the areas where it could make real differen At this point resist the temptation to front-load your presentation with your organization's history, how you were acquired, and the fact that your chairman or director is the grand nephew of a former U.S. President. It just doesn't matter. The only thing that is going to ultimately matter in your presentation is how your products or services are of value to your prospect. Now that you have developed the framework, start filling in the sections. The first section is the introduction. Start by introducing yourself and anyone else in the room from your organization. This is part of putting people first, because it will be the solid relationships that get the product or service to your prospect and provide for repeat business. Remember the earlier story about great relationships and the windmill? Next you need to talk about your themes and how they are of direct benefit to the prospect. This will get their attention right away. Let me go back to a metaphor. When the simple shapes like the circle, triangle and square are used in a photograph, the photograph becomes more powerful. This is because it is easy for people to 'get it.' The primary reason why people are photographed against plain backgrounds is the photographer wants the viewer to be naturally drawn to the person and not be distracted by a cluttered background. The simple photographs are the most powerful ones because the message or messages get though to the viewer easily. When you have simple messages that are meaningful to your prospects, they 'get through' the distractions and are easily remembered. And if you weave them through your program so that they can be repeated appropriately, your prospect will be more inclined to take positive action. Simple messages are the most powerful. An example of a good simple message is great relationships. Remember It's All About Them If you will be assigning a dedicated project manager to your prospect, the feature of this arrangement will be a single point of contact. The value you bring to your prospect is 'Strong Relationships.' Notice I didn't say exactly 'great relationships,' but I said strengthen relationships. This is another way to weave your messages. You don't have to necessarily repeat everything exactly. Assurance While it might have been helpful to show a portfolio of work from the construction industry, what he really wanted was the assurance that I am capable and competent to do the work with stellar results. This means being familiar with the type of people in his industry and their buzzwords. I mentioned my work with executives in the architectural field. This is a related industry and one that is integral to the work performed in construction. I went on to say it is more important to bring diverse ideas from outside of the industry. New ideas will allow for innovative thinking and improved results. However, if you do have specific industry experience, then it is appropriate to bring it up in this section too. When I took a photograph of the U.S. Capitol early one winter morning, I knew that I had to get up before first light and arrive at the Reserve Officers Association (ROA). The ROA is directly across from the front of the U.S. Capitol. As I set up my camera and tripod on the roof of the ROA, I knew that I would only have about 20 minutes of light in what is known as the magic hour. It should really be called the magic minutes. My past performance in taking architectural photographs gave my current customer the assurance I would be competent enough to perform the work with stellar results. Weave Your Messages You would have introduced the concept by introducing your people first. If you were a bit cleverer, you would have told a story around the value your organization places on relationships. Since you know your prospect, you would want to show how they value great relationships too. In the assurance section, you would want to make reference to other clients where great relationships were critical to the success of your joint operation. Do you see how the appropriate placement of your key messages helps to control what your prospect is going to remember? The way to tie a ribbon around your weave of key messages is to tell a story that directly relates to your message of 'Great Relationships.' Create a Powerful Close Let me go back to a key message of great relationships. Can you think of a story in your organization or in your profession that depended upon great relationships? Expand your field of view even further and look at your previous experience. Maybe you were in the military and you know the high value placed on relationships by your fellow soldiers. My Grandfather was a sergeant in WWI during the Second Battle of the Marne in 1918. His position was overrun at one point and he was wounded. He used his survival skills to hide under the debris around him. He pretended to be dead as bayonets poked frighteningly close. After the enemy passed, he slowly got up and found a buddy from his unit who couldn't walk. My Grandfather limped back to friendly lines over two miles away while carrying a wounded comrade on his shoulders. For his heroism he was awarded the Purple Heart. Clearly the military values great relationships. If you had this kind of story, can you see how powerful it can be? It is more powerful if it directly relates to the value or key messages that you introduced in the beginning. Now that you have a powerful ending story and a solid framework, go back and craft a good opening story. A good opening story is designed to get the audience's attention and to hold their interest. A good opening story about great relationships might relate to your organization's emphasis on giving employees the time to have outside professional interests in groups or associations. Mention the key relationships that are developed in these places and how they increase the connection your organization has to the community. Give a specific example. Take Another Walk At one client, I had finished a three-hour information-gathering meeting only to be asked unexpectedly to speak for about 15 minutes to the entire office of 80 people. The principals of the firm wanted me to present a roadmap of program we were going to be implementing. I didn't want to go directly from Franchising – The Risk Free Solution To Starting Your Own Business? >Starting a business is tedious, expensive, and risky. It involves a lot of paperwork, market studies, coordinating with concerned agencies, scouting for the right place, and providing a significant amount of money for lease, initial inventory, furniture, and equipment.However, nowadays, those thinking of starting a business have the option to start from scratch or simply get a franchise from reputable establishments. It is a fact that many success stories in business started from scratch and the vision of their founders. Starting from scratch is good if the business has something innovative to offer and can sell its products at a competitive and affordable price. It also must find the right business site, near its target market, and be able to advertise well in order to make consumers be aware of its products or services. This can take a long time, a lot of money, and uncertain market response.On the other hand, considering the present aggressive competition in business, a franchise offers an enticing alternative. Franchising is a relatively new concept in business that caught the imagination of many business-minded people. In non-technical language, it simply means putting up a branch of a well-known company wherein the franchisee pays an agreed amount to the franchisor for the use of its brand name and identity. The franchise fee may vary according to the size of the franchisor’s customer base, popularity, and prospective profits. In addition, the franchisor offers its track record and effective business strategy. In the last few years, franchising became so popular that almost all successful companies have at least a few franchises. Many have even ventured into franchising overseas.Despite the fact that big businesses demand a hefty sum of money as franchise fee, the benefits of franchising far outweigh its price. A good franchise offers a total package that includes site selection, lease negotiation, management and personnel training, and store design in addition to allowing the use of its trademark. It also provides continuing support on marketing, Now that you've made your value known, how does your prospect know that you can deliver? Where have you done this type of work before? On a recent prospect appointment, I met with an executive from the construction industry. He asked if I had worked with any other construction companies in the past improving the presentation skills of their executives. While it might have been helpful to show a portfolio of work from the construction industry, what he really wanted was the assurance that I am capable and competent to do the work with stellar results. This means being familiar with the type of people in his industry and their buzzwords. I mentioned my work with executives in the architectural field. This is a related industry and one that is integral to the work performed in construction. I went on to say it is more important to bring diverse ideas from outside of the industry. New ideas will allow for innovative thinking and improved results. However, if you do have specific industry experience, then it is appropriate to bring it up in this section too. When I took a photograph of the U.S. Capitol early one winter morning, I knew that I had to get up before first light and arrive at the Reserve Officers Association (ROA). The ROA is directly across from the front of the U.S. Capitol. As I set up my camera and tripod on the roof of the ROA, I knew that I would only have about 20 minutes of light in what is known as the magic hour. It should really be called the magic minutes. My past performance in taking architectural photographs gave my current customer the assurance I would be competent enough to perform the work with stellar results. Weave Your Messages You would have introduced the concept by introducing your people first. If you were a bit cleverer, you would have told a story around the value your organization places on relationships. Since you know your prospect, you would want to show how they value great relationships too. In the assurance section, you would want to make reference to other clients where great relationships were critical to the success of your joint operation. Do you see how the appropriate placement of your key messages helps to control what your prospect is going to remember? The way to tie a ribbon around your weave of key messages is to tell a story that directly relates to your message of 'Great Relationships.' Create a Powerful Close Let me go back to a key message of great relationships. Can you think of a story in your organization or in your profession that depended upon great relationships? Expand your field of view even further and look at your previous experience. Maybe you were in the military and you know the high value placed on relationships by your fellow soldiers. My Grandfather was a sergeant in WWI during the Second Battle of the Marne in 1918. His position was overrun at one point and he was wounded. He used his survival skills to hide under the debris around him. He pretended to be dead as bayonets poked frighteningly close. After the enemy passed, he slowly got up and found a buddy from his unit who couldn't walk. My Grandfather limped back to friendly lines over two miles away while carrying a wounded comrade on his shoulders. For his heroism he was awarded the Purple Heart. Clearly the military values great relationships. If you had this kind of story, can you see how powerful it can be? It is more powerful if it directly relates to the value or key messages that you introduced in the beginning. Now that you have a powerful ending story and a solid framework, go back and craft a good opening story. A good opening story is designed to get the audience's attention and to hold their interest. A good opening story about great relationships might relate to your organization's emphasis on giving employees the time to have outside professional interests in groups or associations. Mention the key relationships that are developed in these places and how they increase the connection your organization has to the community. Give a specific example. Take Another Walk At one client, I had finished a three-hour information-gathering meeting only to be asked unexpectedly to speak for about 15 minutes to the entire office of 80 people. The principals of the firm wanted me to present a roadmap of program we were going to be implementing. I didn't want to go directly from Direct Mail Advertising and Thursday Advertising Rush s always about them to boot! It's important to spend sufficient time to create a powerful ending that relates to your prospect. When I mentioned the importance of stories in our society, I touched upon the importance of simple, yet powerful communications. While you might not have remembered this exact wording, I'll bet you remembered the concept of simple photographs with triangles, circles and squares are the most powerful.We have all been amazed at the inserts in the Newspaper that arrive on Thursdays from all sorts of retailers, so many pretty and colorful ads. One can only think thank God for recycling and some tree had to give its life for this bizarre American Shopping Marketing Ritual. Indeed we all throw most of this in the trashcans.Some of us will carefully page thru certain ones for perhaps coupons on future purchases. Well now lets consider direct mail advertising and the problems if the direct mailing packages that we business people are advertising in shows up on a coupon collecting Thursday or a business newspaper insert Sunday when the newspapers are also stacked with advertising?If you are use direct marketing as part of your business marketing strategy then you should talk with your advertising representative or account executive to make sure you are satisfied that the direct mail package your brochures are in do not coincide with the newspaper insert peak days.Otherwise information over load sets in and your information is likely to end up in the trashcan like all the rest and that is unfortunate considering you spent real marketing dollars in your company or small business to be included in that package. Please consider all this in 2006. Let me go back to a key message of great relationships. Can you think of a story in your organization or in your profession that depended upon great relationships? Expand your field of view even further and look at your previous experience. Maybe you were in the military and you know the high value placed on relationships by your fellow soldiers. My Grandfather was a sergeant in WWI during the Second Battle of the Marne in 1918. His position was overrun at one point and he was wounded. He used his survival skills to hide under the debris around him. He pretended to be dead as bayonets poked frighteningly close. After the enemy passed, he slowly got up and found a buddy from his unit who couldn't walk. My Grandfather limped back to friendly lines over two miles away while carrying a wounded comrade on his shoulders. For his heroism he was awarded the Purple Heart. Clearly the military values great relationships. If you had this kind of story, can you see how powerful it can be? It is more powerful if it directly relates to the value or key messages that you introduced in the beginning. Now that you have a powerful ending story and a solid framework, go back and craft a good opening story. A good opening story is designed to get the audience's attention and to hold their interest. A good opening story about great relationships might relate to your organization's emphasis on giving employees the time to have outside professional interests in groups or associations. Mention the key relationships that are developed in these places and how they increase the connection your organization has to the community. Give a specific example. Take Another Walk At one client, I had finished a three-hour information-gathering meeting only to be asked unexpectedly to speak for about 15 minutes to the entire office of 80 people. The principals of the firm wanted me to present a roadmap of program we were going to be implementing. I didn't want to go directly from one meeting to another, so I went outdoors. I told the principals of the firm that I needed a few minutes to prepare. This involved me heading out of the office to take a walk around the block for 10 minutes or so. During this time I practiced deep breathing and had my camera with me. I was able to take a very interesting photograph of Georgetown in the early evening during those magic minutes. Doing something completely different for a few minutes helped me to reset my mind and provided an effective transition to the next task. Present with Power When you have more time, you can further develop the content you just created by practicing. A key concept organizations need to embrace is creating and nourishing a culture of presentation excellence. An important part of this culture is 'blessing' employees who take time to rehearse their presentations. When you rehearse and rehearse again, you can better control what you want your prospect to remember. As you tighten the weave of your messages in the same way that a spider tightens the weave of her web, you will be able to move toward what is known as the Quality Quadrant. This is an area where your content is pretty much finished, so you can focus on your delivery. The more polished your delivery is, the more natural your presentation will seem to your audience. With limited time, you need to focus on your messages and repeat them appropriately. These messages are the value that your organization brings to your prospect. It is the glue that holds your presentation together and will be the items that you prospect is likely to remember especially when you match your messages with appropriate stories. At the end of the day, we enjoy listening to and telling stories. When you change your surroundings, visualize your success, create an effective framework and weave key messages into your presentation alongside of appropriate stories, the great relationships you are showing to be of immense value will shine through.
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