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Will You Add? - Dealing With Difficult Participants - The One That Just Doesn't Get It
Everything in nature has been endowed with what it needs to survive. There is no living thing that isn't inherently equipped with the skills and abilities it needs to secure its continued existence. Whether through instinct, size, camouflage or speed, no gazelle, lion or giraffe ha
- They aren't listening
Sometimes, there is little you can do if someone is not listening. Just work with what you can control and run a blistering session. If they mis
Recently, I celebrated my birthday and opened the annual birthday card from my Allstate insurance agent, the only time that I hear from her all year long since I'm set up on automatic bill pay. The greeting was generic and the only bit of personalization was the agent's signature.Now the previous installments of this series, we've looked at attitudes and behaviours which we as trainers find unacceptable, this one can be different, and should be treated accordingly. It could be one (or more) of several factors, these being:
- You are not explaining it well enough
The first thing you need to do if someone just doesn’t seem to "get it" is check yourself. Are you being clear about it? How is everyone else progressing? Can you change at all to explain it better? This doesn't make you a bad trainer. But you can't explain everything perfectly all the time. Why not try getting another participant in the group to put a different angle on it, this is surprisingly effective. Be careful though because you could confuse the issue even more!
- They are a specific communicator and need more information than most
With communications, there are two types of a communicator. Firstly you have a general communicator; these individuals have longer term plans but very little in the way of short term plans. A general communicator will take the information on and assimilate it later. On the other hand, you have a specific communicator; these individuals want to know the ins and outs of everything. To us as trainers, they can come across as difficult and pedantic! But this is rarely the case; it’s just the way they like to communicate. The best way to engage a specific communicator is to be specific yourself, leave no stone unturned. If you don't have time for this, do it in the break
- They aren't listening
Sometimes, there is little you can do if someone is not listening. Just work with what you can control and run a blistering session. If they miss
Shrink wrapping is a generic term which defines the covering of a product with a clear, or in some cases printed, plastic film. This film is then sealed together forming a loose bag around the product which is then shrunk tightly using a source of heat, often a heat shrink tunnel.t doesn’t seem to "get it" is check yourself. Are you being clear about it? How is everyone else progressing? Can you change at all to explain it better? This doesn't make you a bad trainer. But you can't explain everything perfectly all the time. Why not try getting another participant in the group to put a different angle on it, this is surprisingly effective. Be careful though because you could confuse the issue even more!
- They are a specific communicator and need more information than most
With communications, there are two types of a communicator. Firstly you have a general communicator; these individuals have longer term plans but very little in the way of short term plans. A general communicator will take the information on and assimilate it later. On the other hand, you have a specific communicator; these individuals want to know the ins and outs of everything. To us as trainers, they can come across as difficult and pedantic! But this is rarely the case; it’s just the way they like to communicate. The best way to engage a specific communicator is to be specific yourself, leave no stone unturned. If you don't have time for this, do it in the break
- They aren't listening
Sometimes, there is little you can do if someone is not listening. Just work with what you can control and run a blistering session. If they mis
What does it take to turn an idea into a product? How can I realize financial gain from my idea? Where do I start? These and many other questions swirl around would-be inventors and entrepreneurs as they seek to bring new products and services to market. The process can seem dauntin
- They are a specific communicator and need more information than most
With communications, there are two types of a communicator. Firstly you have a general communicator; these individuals have longer term plans but very little in the way of short term plans. A general communicator will take the information on and assimilate it later. On the other hand, you have a specific communicator; these individuals want to know the ins and outs of everything. To us as trainers, they can come across as difficult and pedantic! But this is rarely the case; it’s just the way they like to communicate. The best way to engage a specific communicator is to be specific yourself, leave no stone unturned. If you don't have time for this, do it in the break
- They aren't listening
Sometimes, there is little you can do if someone is not listening. Just work with what you can control and run a blistering session. If they mis
So you’ve made it through the Trade Show Planning & Budgeting phase, and now you’re ready to Create a Winning Display! So where do you start? Before you can determine what your booth should look like, you need to think through all of the factors at play. The Display Planning Checkli
- They aren't listening
Sometimes, there is little you can do if someone is not listening. Just work with what you can control and run a blistering session. If they mis
Personally, I am not fond of the whole interviewing process. Unfortunately it’s a necessary part of growth, which I am fond of. It definitely is easier if you have a procedure that you follow when interviewing people for a position in your company.I am the co-owner of a sma
- They aren't listening
Sometimes, there is little you can do if someone is not listening. Just work with what you can control and run a blistering session. If they missed a point because they were not listening, offer to explain it again after the session. Don't get into explaining it there and then as that robs time from you and your delegates
- They need a little extra time to let it sink in
We have to face that some participants won't have the necessary aptitude to keep up. The key here is to try and spot this early (you can tell by some comments they may make, pre-course conversation, pre-course work) you'll have to make an assumption to begin with but better safe than sorry
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