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Will You Add? - The Death Of Traditional Selling
Customer First Customer Service every page of the system. I worked through the sample case studies and scenarios. I had no clue if my efforts would pay off or not.The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they've ever had before. It takes a dedicated team to keep loyal customers coming back and new clients coming in.Customer Service is about that ultimate contact between people. It's about a potential or existing customer/client walking away with the intent of buying your product either for the first time or again. Employees make countless decisions every day that directly or indirectly affect customers and strengthen or weaken your company's reputation and bottom line.Forging lasting relationships with customers leads to long-term loyalty and referrals. The bottom line is that excelle The results? My sales more than doubled. In fact, finally finding a selling "system" instead of winging the sales process made me the top salesperson in under 30 days at that company where I had previously been struggling just to keep my job. People with more experience than I had years on this planet were selling less than me. Pretty impressive stuf How To Get Your Customers To Pay For Your Vacation Far too many people waste time pursuing leads that refuse to pick up the phone or return calls. In your initial interactions, the prospect seemed 'hot' for your services. You did your song and dance. You sent literature. Now, nothing. The prospect has turned cold to all attempts to further the selling process.Let's say that you are going on vacation. You're going to Vegas! Wednesday, Thursday, & Friday the store would be closed. You have 2 choices: Worry about how much money you are losing by not being in the store, or using your trip as a way to get a boost in business. This is what we did; About half an hour before we left for the airport, almost on a whim, I took a piece of typing paper & put a sign on the store's front door. Here's what it said;"My wife Cheryl & I are on a vacuum cleaner buying trip ( & mini vacation ) to Las Vagas, Nevada. The bad news is that the store will be closed Wednesday, Thursday, & Friday. The GOOD news is; If you were thinking of buying a vacuum cleaner within the next year COME BACK SATURDAY! We'll have prices slashed & lots of FREE STUFF for anyone who buys a vacuum from us on S Why? Because they suffer from an ailment more common than the common cold; salespressuritis. A sickening fear of being sold. There is a simple cure for this fatal ailment. Avoid selling in the first place. I don't mean to steer clear of all contact. I mean toss out the gimmicky, 1980s talk-your-head-off, push-for-a-close techniques the 'gurus' of the past preached. In corporate sales, gimmicky sales pitches DON'T WORK. If anyone buys they buy in spite of the gimmicks, not because of them. Gimmicky sales pitches don't work in big ticket sales situations either. There are two reasons why they never have worked and never will. Today's market is far too sophisticated. They've "seen it all" with respect to alternate choice closes, Ben Franklin close, and all the other stupid techniques that insult a buyer's intelligence. Second, fast-talking, outsmart-your-listener, old school techniques don't work if you're selling anything over a few hundred bucks. And lets face it, there's not an industry alive that will pay sales reps to make sales under $100 (except maybe MLM). So chances are what you're selling qualifies as a big ticket item. The key to sales success in today's corporate and big ticket markets is to talk less and listen more. Here's proof. In 1992 I came across a small case of sales training booklets that would change my selling career forever. The case was labeled, Xerox's Professional Selling Skills System III. The promises of the system seemed somewhat outrageous. And the sales model was unlike any sales system I had ever seen before then. But I reserved judgment and like Mikey... I tried it... I read every page of the system. I worked through the sample case studies and scenarios. I had no clue if my efforts would pay off or not. The results? My sales more than doubled. In fact, finally finding a selling "system" instead of winging the sales process made me the top salesperson in under 30 days at that company where I had previously been struggling just to keep my job. People with more experience than I had years on this planet were selling less than me. Pretty impressive stuff 10 Tips For Handling Sales Objections Avoid selling in the first place. I don't mean to steer clear of all contact. I mean toss out the gimmicky, 1980s talk-your-head-off, push-for-a-close techniques the 'gurus' of the past preached.Objections from customers can be difficult to overcome, but with the right training objections become part of the normal sales conversation. You must be able to handle multiple types of objections, but you will find that you also have many different ways to handle them. You may want to start by learning a few techniques and then start adding more as you master these methods.1. Boomerang Bounce back to them the objection. Take what they say and use it to get them closer to the objective. By using what they say, you are saying that they are right. And when you attach what you want to what they say, then by association, what you want is right.2. Objection chunking You take a wider or narrower view than their objection. This helps the customer see the situation from a different perspective. Taking a dif In corporate sales, gimmicky sales pitches DON'T WORK. If anyone buys they buy in spite of the gimmicks, not because of them. Gimmicky sales pitches don't work in big ticket sales situations either. There are two reasons why they never have worked and never will. Today's market is far too sophisticated. They've "seen it all" with respect to alternate choice closes, Ben Franklin close, and all the other stupid techniques that insult a buyer's intelligence. Second, fast-talking, outsmart-your-listener, old school techniques don't work if you're selling anything over a few hundred bucks. And lets face it, there's not an industry alive that will pay sales reps to make sales under $100 (except maybe MLM). So chances are what you're selling qualifies as a big ticket item. The key to sales success in today's corporate and big ticket markets is to talk less and listen more. Here's proof. In 1992 I came across a small case of sales training booklets that would change my selling career forever. The case was labeled, Xerox's Professional Selling Skills System III. The promises of the system seemed somewhat outrageous. And the sales model was unlike any sales system I had ever seen before then. But I reserved judgment and like Mikey... I tried it... I read every page of the system. I worked through the sample case studies and scenarios. I had no clue if my efforts would pay off or not. The results? My sales more than doubled. In fact, finally finding a selling "system" instead of winging the sales process made me the top salesperson in under 30 days at that company where I had previously been struggling just to keep my job. People with more experience than I had years on this planet were selling less than me. Pretty impressive stuf Managers: PR Mechanics or Engineers? sophisticated. They've "seen it all" with respect to alternate choice closes, Ben Franklin close, and all the other stupid techniques that insult a buyer's intelligence.If you are a business, non-profit, government agency or association manager, you need both. A skilled public relations “engineer” to assemble the resources and drive the action planning needed to alter individual perception leading to changed behaviors among your most important outside audiences.That engineer will help you as a manager to persuade those key folks to your way of thinking, And then move them to take actions that allow your department, group, division or subsidiary to succeed.But you’ll also want those “mechanics” on board to handle communications tactics like brochures, special events, broadcast plugs, press releases and the like.The force behind such a deployment is the underlying premise of public relations: People act on their own perception of the facts before Second, fast-talking, outsmart-your-listener, old school techniques don't work if you're selling anything over a few hundred bucks. And lets face it, there's not an industry alive that will pay sales reps to make sales under $100 (except maybe MLM). So chances are what you're selling qualifies as a big ticket item. The key to sales success in today's corporate and big ticket markets is to talk less and listen more. Here's proof. In 1992 I came across a small case of sales training booklets that would change my selling career forever. The case was labeled, Xerox's Professional Selling Skills System III. The promises of the system seemed somewhat outrageous. And the sales model was unlike any sales system I had ever seen before then. But I reserved judgment and like Mikey... I tried it... I read every page of the system. I worked through the sample case studies and scenarios. I had no clue if my efforts would pay off or not. The results? My sales more than doubled. In fact, finally finding a selling "system" instead of winging the sales process made me the top salesperson in under 30 days at that company where I had previously been struggling just to keep my job. People with more experience than I had years on this planet were selling less than me. Pretty impressive stuf Top Ten Tax Attorney Characteristics (What to Look For Before You Hire) Finding a good tax attorney who is competent to handle IRS tax matters can be challenging. There are a number attorneys who claim to provide tax services, yet they have no tax experience or education. The following is a top ten list of desirable tax attorney characteristics that will help taxpayers narrow down their list of potential tax attorneys:1. The tax attorney has actual IRS experience, meaning that the tax attorney has actually worked for the IRS. If you have a non-criminal tax matter (such as a tax debt, a tax lien, or you need to negotiate with the IRS), then you will want an attorney that has worked for the IRS Office of Chief Counsel. This is the IRS’ legal department. Taxpayers would be well advised to ask their would-be tax attorney whether they have worked for the IRS.2. The tax attorney h The key to sales success in today's corporate and big ticket markets is to talk less and listen more. Here's proof. In 1992 I came across a small case of sales training booklets that would change my selling career forever. The case was labeled, Xerox's Professional Selling Skills System III. The promises of the system seemed somewhat outrageous. And the sales model was unlike any sales system I had ever seen before then. But I reserved judgment and like Mikey... I tried it... I read every page of the system. I worked through the sample case studies and scenarios. I had no clue if my efforts would pay off or not. The results? My sales more than doubled. In fact, finally finding a selling "system" instead of winging the sales process made me the top salesperson in under 30 days at that company where I had previously been struggling just to keep my job. People with more experience than I had years on this planet were selling less than me. Pretty impressive stuf Effective Press Release Writing Tips every page of the system. I worked through the sample case studies and scenarios. I had no clue if my efforts would pay off or not.A well prepared press release would attract journalists and is also well optimized for distribution to targeted audience.Content of your press release: The content means the news story you want to publish. The following points must be kept in mind at time of writing press release.Make sure that the content you write is newsworthy. The intention of a press release is to make the people know to your news item, not to sell something to them.A well crafted press release would cover all the 5 ‘Ws’ (who, what, where, when and why), providing the vital information about your company/organization, product/service or happening. Redraft your content if it seems like an advertisement.Beginning should be firm: Your title and initial lines should cover, what you want to convey. The remaining part of your p The results? My sales more than doubled. In fact, finally finding a selling "system" instead of winging the sales process made me the top salesperson in under 30 days at that company where I had previously been struggling just to keep my job. People with more experience than I had years on this planet were selling less than me. Pretty impressive stuff considering the month before I received a written warning of dismissal if my sales didn't turn around. And here, all of a sudden, I became number one on the totem pole. Sweet!! However, I DON'T recommend using the Xerox Selling System today. The Xerox sales model is a tedious process to use. Yes, it's more effective than "winging it". But the problems the system brings are many. The process is easily fouled if you forget one or more techniques or miss hearing your "cue" for what to say next. And worse, the Xerox selling model often causes objections where none existed before. How? By encouraging you to attempt to force replies from your listener, by requiring you to follow a bunch of predetermined hoops to get your listener to jump through (which they probably don't want to do) and by encouraging you to move them towards a close. People aren't stupid. They will notice your efforts to 'close' them even if your closing process is merely parroting back to them what they liked about your offer, then doing some lame alternate choice close. You just destroyed your credibility and created unnecessary resistance. That's why I decided to look for something that's just as effective but less mentally taxing -- for me and for the client. What I found isn't a single selling system. It's a combination of two. Reverse Selling by Ari Galper (available at www.unlockthegame.com) and SPIN Selling by Neil Rackham (available through Amazon.com). The SPIN Selling model is easier to use than Xerox model because there are only four elements to focus on: situation, problem, implication, needs. This simplifies the needs-based selling model. To give an idea how simple it is, I use Microsoft One Note to separate each of the S.P.I.N. elements into four individual tabs. Basically each tab contains one or more questions to help me understand the client's interests and needs, and whether or not there's a match for what they want and what I do
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