Will You Add? - Business

Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.For instance, I warned about "in your face customer service" and "run for cover customer service", two equally effective opposites...like pouring too much sugar on your Cheerios one day, and pouring too much cayenne pepper on them the next.I also warned about "do-it-yourself-extortion", "consistent filibuster customer service", "Invisible Man

then ensures that strategic choices are aligned to business capabilities, customers and markets and that these are properly differentiated and segmented within small business plans.

Adopting a ‘customer needs’ driving force results in products and services being developed by the value-based business around the current and future needs o

A Positive Approach to Employee Performance Improvement Through Discipline
For seventy-five years, American organizations have used a fairly standardized procedure to handle familiar personnel problems such as absenteeism, poor performance, and other misconduct. This approach, usually called “progressive discipline,” provides for an increasingly serious series of penalties — reprimands, warnings, suspensions without pay — when employees fall out of step with the organization’s expectations. When problems arise, the job of the manager is to find the punishment that fits the crime.But today, a growin

In the value based business, the successful business owner or manager concentrates on the unique value that his or her business offers to its customers. This ‘uniqueness’ is discovered only through depth of thought and rigorous analysis of the reason and purpose that one is in business for in the first place.

It involves listening intently to what customers are saying and understanding their particular needs. Engaging customers at this level creates a close bond between the business and the customer. It creates opportunities for working with and through customers in a way that delivers results that are mutually agreeable.

Deep critical reflection is demanded to arrive at effective decisions that will deliver what the customer really wants, and not just what we may want to sell to them.

The three key elements that must be adopted to ensure customer focus, create value and transform both the value-based business and its relationships with customers are:

Adopt a ‘Customer Needs’ Driving Force
The mindset required for establishing a ‘customer needs’ approach must be imbedded in an understanding of the vision of the business, through a clearly articulated statement about what drives the business.

Such a driving force must be chosen by the business owner as part of setting the strategic agenda of the business. This then ensures that strategic choices are aligned to business capabilities, customers and markets and that these are properly differentiated and segmented within small business plans.

Adopting a ‘customer needs’ driving force results in products and services being developed by the value-based business around the current and future needs o

Eight Steps to a Successful Video or Web Conference
A successful video or web conference can really give a boost to your organization. Online conferencing is now connecting people in a way that was not possible in the pre-Internet era. However, as powerful a tool as online conferencing is, it works best when you prepare your conferences properly. Here are some steps that you can take to help guarantee that your next video or web conference is a great success.1. Make sure each of your attendees has enough bandwidth at his or her location.There is nothing more frustratin

ntly to what customers are saying and understanding their particular needs. Engaging customers at this level creates a close bond between the business and the customer. It creates opportunities for working with and through customers in a way that delivers results that are mutually agreeable.

Deep critical reflection is demanded to arrive at effective decisions that will deliver what the customer really wants, and not just what we may want to sell to them.

The three key elements that must be adopted to ensure customer focus, create value and transform both the value-based business and its relationships with customers are:

Adopting a ‘customer needs’ driving force results in products and services being developed by the value-based business around the current and future needs o

The Costs of Workplace Conflict: How to Stop Wasting and Start Investing
Conflict in organizations is not a problem. Poorly managed conflict is. Conflict managed well is a proactive investment in the future of the organization and in the employees involved. Conflict managed ineffectively is a reactive drain of human and financial capital.7 Ways Your Company Is Wasting Money on ConflictUnresolved, avoided, ineffectively managed, or destructive workplace conflict is expensive, both in financial and human terms:Lost Work Time. Several studies over the

ive at effective decisions that will deliver what the customer really wants, and not just what we may want to sell to them.

The three key elements that must be adopted to ensure customer focus, create value and transform both the value-based business and its relationships with customers are:

Adopting a ‘customer needs’ driving force results in products and services being developed by the value-based business around the current and future needs o

10 Secrets to Trade Show Selling: #6
Generally, the ambient light available in a convention center is barely adequate for setting up, let alone creating any sense of style. Beyond the obvious advantage of allowing visitors to actually READ, proper lighting attracts visitors, directs their attention, promotes visual tension and adds an element of drama and elegance to your booth design.Good lighting commands attention. A well-lit booth is visible from a distance - and long before its dreary neighbors are noticed at all. Lighting also directs a visitor's attent

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The mindset required for establishing a ‘customer needs’ approach must be imbedded in an understanding of the vision of the business, through a clearly articulated statement about what drives the business.

Adopting a ‘customer needs’ driving force results in products and services being developed by the value-based business around the current and future needs o

Storytelling: The Key to Personal and Professional Advancement
In a very real sense, the single best way to advance in your career or build your business is to be a good story-teller. That probably sounds strange, so let me explain what I mean. I’m not saying you should become one of those people who can manipulate the facts and talk their way in and out of situations with no regard for anyone other than themselves. We have enough people like that in the world already.Instead, I’m suggesting you become a good story-teller by truly appreciating what you have to offer, understanding how i

then ensures that strategic choices are aligned to business capabilities, customers and markets and that these are properly differentiated and segmented within small business plans.

Adopting a ‘customer needs’ driving force results in products and services being developed by the value-based business around the current and future needs of its customers.

Build Strong Customer Relationships
Helping others get what they want builds strong customer bonds.

Use your business capabilities to help your customer strengthen their position in the market. This means tailoring your products and services to the needs of the customer, within the bounds and context of a mutually beneficial and trusting relationship.

This approach also applies to the internal environment of the business. The value chain of the business that extends to customers in the external environment begins in the internal environment as a series of processes.

People accomplish these processes. Seeing employees as customers, along a continuum of service, focuses business activities at the highest level in all its dealings with each other and external customers.

“What do you want to achieve?” and “How can we help you achieve what you want?” should always be the first words out of our mouths in addressing the needs of the people around us, both in our business and to the customer in the external world. Such questions display a degree of emotional intelligence in business.

Customer requests, feedback and complaints provide the opportunity to improve products and services by incorporating the valuable information that they contain.

Develop Strategic Partnerships, Alliances and

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Will You Add? - Small Business Plan - What is Your Value Proposition?

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