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Will You Add? - The List of Reasons Why Anybody Should Care About Your Business
In one of my first articles I talked about the Attitude required to be a Professional Customer Service Representative. There has been a growing clamor, if you will, about the state of Attitude in our Customer Service organizations.Last weeks post on that popular website and the response from the CEO of that company is really only the tip of the iceberg in Customer Service waters.It is the beginning of an ever growing serious problem
23. You don’t give employee power to solve customers service issues
24. You don’t study marketing
Your customers or prospects DO care about your business if…
1. You solve their problem
2. You help them meet a pressing need
3. You simplify their job
4. You s
As a child, you probably heard, "to thine own self be true." But what does that really mean? When the newspapers are full of cheating and lying business owners, politicians, and academics, does it really make sense to maintain your integrity?To me, the answer is a clear, unwaffling YES! Without your integrity, you really don't have a business or a career--just a waiting game until you world comes crashing down around you.But fear of
* The content sticks and you bookmark the page
* They save your time and summarize what you need to know
* They remind, motivate, encourage and persuade you to take action
* They most importantly demonstrate what I know and why you should care…
Why Should Anybody Care About Your Business?
Your customers or prospects DO NOT care about your business if…
1. You over promise and under deliver
2. You use “bait and switch” tactic
3. You show your greedy intention
4. You focus on yourself instead of their problem
5. You answer to their questions without thinking
6. You make them feel you left out important information
7. You disappoint them but don’t acknowledge the fact
8. You wing it (whatever “it” may be)
9. You inconvenience them
10. You neglect to clean up the restroom
11. You dump transfer calls directly onto voicemail
12. You treat your work as a job instead of career
13. You talk down
14. You use only one method to promote your business
15. You use profanity
16. You are late
17. You are not accessible
18. You are slow to respond
19. You don’t update your business blog or website
20. You don’t send thank you cards
21. You don’t innovate
22. You don’t ask for their names
23. You don’t give employee power to solve customers service issues
24. You don’t study marketing
Your customers or prospects DO care about your business if…
1. You solve their problem
2. You help them meet a pressing need
3. You simplify their job
4. You sa
People are the most important resources of an organization. They ensure the interaction of financial, industrial, and other resources so that the organization can function. Nowadays experienced managers realize that he financial reward cannot stay the only kind of an employee encouragement. The employees’ needs should be viewed as an entity that leads to the search of non financial motives. There exist many non financial motives that are connected
Your customers or prospects DO NOT care about your business if…
1. You over promise and under deliver
2. You use “bait and switch” tactic
3. You show your greedy intention
4. You focus on yourself instead of their problem
5. You answer to their questions without thinking
6. You make them feel you left out important information
7. You disappoint them but don’t acknowledge the fact
8. You wing it (whatever “it” may be)
9. You inconvenience them
10. You neglect to clean up the restroom
11. You dump transfer calls directly onto voicemail
12. You treat your work as a job instead of career
13. You talk down
14. You use only one method to promote your business
15. You use profanity
16. You are late
17. You are not accessible
18. You are slow to respond
19. You don’t update your business blog or website
20. You don’t send thank you cards
21. You don’t innovate
22. You don’t ask for their names
23. You don’t give employee power to solve customers service issues
24. You don’t study marketing
Your customers or prospects DO care about your business if…
1. You solve their problem
2. You help them meet a pressing need
3. You simplify their job
4. You s
A tube-filling machine, more often than not, does not get the importance given to upstream process line machineries. The user considers it a mere packaging machine instead of an integrated process line machine. While preparing a project report, requirement of tube filler is added-on as an afterthought. A ladle is as important as the soup. Many a heartburn can be avoided if selection of tube filling machinery is given due importance.Steps: make them feel you left out important information
7. You disappoint them but don’t acknowledge the fact
8. You wing it (whatever “it” may be)
9. You inconvenience them
10. You neglect to clean up the restroom
11. You dump transfer calls directly onto voicemail
12. You treat your work as a job instead of career
13. You talk down
14. You use only one method to promote your business
15. You use profanity
16. You are late
17. You are not accessible
18. You are slow to respond
19. You don’t update your business blog or website
20. You don’t send thank you cards
21. You don’t innovate
22. You don’t ask for their names
23. You don’t give employee power to solve customers service issues
24. You don’t study marketing
Your customers or prospects DO care about your business if…
1. You solve their problem
2. You help them meet a pressing need
3. You simplify their job
4. You s
Let’s start by talking about strategic focus. Leadership models and new business models are key ingredients to success in the 21st century. The successful 21st century business model is built around servant style leadership with a focus on strategic thinking by harnessing the creativity and innovation of the employees. The vehicle to accomplish this is the strategic planning process Strategy serves as the organization compass and roadmap to futur
13. You talk down
14. You use only one method to promote your business
15. You use profanity
16. You are late
17. You are not accessible
18. You are slow to respond
19. You don’t update your business blog or website
20. You don’t send thank you cards
21. You don’t innovate
22. You don’t ask for their names
23. You don’t give employee power to solve customers service issues
24. You don’t study marketing
Your customers or prospects DO care about your business if…
1. You solve their problem
2. You help them meet a pressing need
3. You simplify their job
4. You s
“There are those who get things done and those who think about getting things done.” --Col. Wesley L. Fox, USMC (Ret)Marketing cannot be hit or miss; it must be part of your business model. Formal market planning systematically addresses getting profitable new business while maintaining and increasing the profitability of your current business (busy people often overlook opportunities that are right in front of them).That mea
23. You don’t give employee power to solve customers service issues
24. You don’t study marketing
Your customers or prospects DO care about your business if…
1. You solve their problem
2. You help them meet a pressing need
3. You simplify their job
4. You save their time
5. You save their money
6. You cut their taxes
7. You avoid excessive detail
8. You explain informatively
9. You prepare your work the night before
10. You dress professionally
11. You demonstrate something new
12. You take care of your hygiene
13. You show some cool tricks
14. You make them say “ah-ha!”
15. You give unbiased views of your industry
16. You share stories = results
17. You make lists of helpful ideas
18. You make them feel important
19. You give “the inside scoop”
20. You give them shortcuts
21. You make the best deal
22. You help them figure out something that benefit them
23. You exceed expectation
24. You understand them
25. You increase productivity
26. You use appropriate verbiage
27. You learn enough to become the expert in one or more domains
28. You share expertise generously
29. You give honest praise in public and in private
30. You build personal brand
31. You maintain integrity and pride
32. You read good books
33. You care environment
34. You ask for commitment
35. You ask smart questions
36. You paint a picture of what their business can accomplish through your help
37. You offer unique products or service
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Managing Others: Leading By Example
Excessive Turnover (ET) Management
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