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Will You Add? - IT Emergencies: Be Prepared
As a salesperson or the owner of a small business, do you consider yourself to be qualified, experienced, and dependable? More importantly, have 95% of your customers had a satisfying experience doing business with you or your company? If your answer is ‘yes’ to all those questions, then your services or products have the potential to
Remember that in the customer's eyes, if you can handle taking care of the emergency priorities through triage and
In the 80s while I was an account executive for AT&T most people in my organization worked normal (for then) business hours. By that I mean they arrived close to 8 or 8:30AM and left between 5 and 5:30PM. By 6 PM the office was empty. No one seemed to notice or care how many hours people worked. I had a boss nicknamed “Dry Cleane
Begin with matching your abilities to their basic needs.
Find out what kind of hardware your customer has, what the operating system is, what applications are involved, and how is it impacting their business operationally and financially.
Failure to assess the situation before you are on-site can quickly get you into quicksand. Make sure that your clients' most probable IT emergencies are things that you think you can fix... or things for which you can provide a quick workaround.
IT Emergencies: Can You Fix It?
For example, if they have a major problem with Linux and you don't have that kind of experience, emergencies and cleanups are NOT the place to start the learning curve. The more the problem impacts the company, the better the opportunity, IF you are prepared for it.
At the same remember it is not possible to know everything.
Preparing Your Company for IT Emergencies
With a new client, there's a good chance that even if their hardware and their operating system, are familiar, that they may be using an oddball hub, switch, or router. If it is going to cost you more to learn how to fix this sort of item, it is better for you and the customer to replace it with something that you are comfortable supporting. You can get the customer up and running faster and you are building a common installed base, "cookie-cutter"-style, to make any future support burden easier.
In this respect, it is simply the same approach you are working toward with your regular clients. You can provide better service in less time when you focus on one type of server, one backup software program, and one anti-virus solution... than having to keep up with all the upgrades and renewals, or replacements for a broad range of quickly changing products.
Remember that in the customer's eyes, if you can handle taking care of the emergency priorities through triage and
The environment is the number one change driver; either for your personal change “program” or for organizational moves. The environment brings the necessary conditions for change. There is a paradox behind this relation because the change and especially growth of the same businesses also cause changes to the environment. Companies nee
IT Emergencies: Can You Fix It?
For example, if they have a major problem with Linux and you don't have that kind of experience, emergencies and cleanups are NOT the place to start the learning curve. The more the problem impacts the company, the better the opportunity, IF you are prepared for it.
At the same remember it is not possible to know everything.
Preparing Your Company for IT Emergencies
With a new client, there's a good chance that even if their hardware and their operating system, are familiar, that they may be using an oddball hub, switch, or router. If it is going to cost you more to learn how to fix this sort of item, it is better for you and the customer to replace it with something that you are comfortable supporting. You can get the customer up and running faster and you are building a common installed base, "cookie-cutter"-style, to make any future support burden easier.
In this respect, it is simply the same approach you are working toward with your regular clients. You can provide better service in less time when you focus on one type of server, one backup software program, and one anti-virus solution... than having to keep up with all the upgrades and renewals, or replacements for a broad range of quickly changing products.
Remember that in the customer's eyes, if you can handle taking care of the emergency priorities through triage and
What makes a person a leader is still the subject of discussion, but it is known that all leaders seem to share some common characteristic traits:Having a guiding vision or purpose. A leader has a clear idea of what they want to do professionally and personally and will pursue their goal despite setbacks.The
At the same remember it is not possible to know everything.
Preparing Your Company for IT Emergencies
With a new client, there's a good chance that even if their hardware and their operating system, are familiar, that they may be using an oddball hub, switch, or router. If it is going to cost you more to learn how to fix this sort of item, it is better for you and the customer to replace it with something that you are comfortable supporting. You can get the customer up and running faster and you are building a common installed base, "cookie-cutter"-style, to make any future support burden easier.
In this respect, it is simply the same approach you are working toward with your regular clients. You can provide better service in less time when you focus on one type of server, one backup software program, and one anti-virus solution... than having to keep up with all the upgrades and renewals, or replacements for a broad range of quickly changing products.
Remember that in the customer's eyes, if you can handle taking care of the emergency priorities through triage and
If there is someone nearby as you read this look in their eyes. Look closely and you will see great potential inside this person regardless of how “successful” or accomplished they are. If you are alone, get up, find a mirror, and look in your own eyes. There is great potential there too! If you don’t believe this premise -
In this respect, it is simply the same approach you are working toward with your regular clients. You can provide better service in less time when you focus on one type of server, one backup software program, and one anti-virus solution... than having to keep up with all the upgrades and renewals, or replacements for a broad range of quickly changing products.
Remember that in the customer's eyes, if you can handle taking care of the emergency priorities through triage and
The privatization and commercialization of space is occurring before our eyes and soon we will see new developments, innovations and exploits as entrepreneurial capitalists bold the unknown. Some are concerned about this and yet if mankind is ever to venture off into space then surely free enterprise will be the way to do it.So
Remember that in the customer's eyes, if you can handle taking care of the emergency priorities through triage and cleanup, they are going to be EXTREMELY receptive to anything else that you recommend.
The Bottom Line on IT Emergencies
IT emergencies are great opportunities for you to strengthen your long-term client relationships. Done right, you'll build incredible client loyalty. However, IT emergencies done wrong will just about ensure that you lose the client. Use the IT emergencies tips in this article to be better prepared.
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