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  • Will You Add? - Writing Business Letters - Tutorial 3: Writing a Quality Letter

    Open Mouth, Insert Foot!
    It seems to happen every week: someone is caught saying something that they immediately wish they could take back. Even seasoned professionals like Don Imus say things they wish they hadn’t.While Imus said that he used those infamous three words “as a joke,” most people certainly didn’t think it was a laughing matter. In our view, the situation was made worse because virtually every time the media reported on the incident, they repeated those three words. It was truly a story that took on a life of its own, for several reasons. First, the apologies didn’t really seem sincere. Pointing out that it was intended as a joke in essence placed the blame on those who “misunderstood” his innocent comments rather than on Imus.Second, Imus’ employer was very d
    The business people with whom you correspond, however, receive hundreds or thousands of letters and may never have heard of you or your firm before; if you are a client, they may not recall having done business with you and can't guess what you could possibly want. So tell them in one of a variety of ways:

    "Please consider my application for ...."
    "I saw your advertisement for widgets in the Sunday Trader and ...."
    "I was sorry to learn that ...."
    "I was terribly disappointed when I ....
    "Your letter of 10th Oc

    Top 7 Secrets to Shopping for a Franchise that is Right for you
    When considering buying a franchise there are some secrets you need to know about. There are lots of franchise opportunity directories available both online and at the local bookstores. First you need to narrow it down to the categories, which interest you. And you may be surprised to find that some franchises are listed in some directories and others in others.Some franchises investments do not show up well in the search engines for franchise opportunities, but show up well for consumers who may but the product or service, which is offered by the franchised outlets. This is of benefit to you once you start, so consider that long-term thought.I recommend Robert Bond’s Franchise Directory Books and you can find them online and at the larger Book Stor
    If you've read Tutorials one and two you know how to format a letter and how to use the various parts. But that's not all of it. You now need to know how to construct the paragraphs that form the opening sentence, the body and the action ending.

    By the end of this short tutorial, you'll be ready to start creating top business letters following a simple formula. Here goes ...

    Why Do We Write Letters?

    Is this a dumb question? No way Jose! Let's do some revision to get us into a communication mindset before we jump head first into this tutorial. It will help us make sense of it. So, why do we write letters? To:

    1. Ask someone
    2. Tell someone
    3. Get something done (by asking and telling)

    That's it. In doing these things there are some different communication styles we follow to get the most out of our communication. For example, the most common letter types are:

    1. Request letters; requests for information, purchase orders, or other action
    2. No letters; telling someone 'no' requires tact and thoughfullness
    3. Sales letters; you've seen thousands of these
    4. Applications; you've probably submitted a few job or other applications
    5. Complaint; hopefully you don't write too many of these!
    6. Condolence; these are difficult to write
    7. Information letters and cover letters; these tell someone something and are sometimes like sales letters

    Common to ALL Letters

    Every letter you write should have an opening sentence or paragraph that states why you are writing (but don't say, "I'm writing to say ...." as your recipient knows you have written), a body of one or more paragraphs where you expand on the reasons why you are writing, and usually (but not always), an action ending.

    The opening sentence or paragraph is required so your recipient knows immediately why you have written. The subject line, if appropriately created, will also help. When your Mother receives a letter from you she knows you are writing because you love her ... or perhaps want a loan (just kidding) and usually she is delighted to hear from you. The business people with whom you correspond, however, receive hundreds or thousands of letters and may never have heard of you or your firm before; if you are a client, they may not recall having done business with you and can't guess what you could possibly want. So tell them in one of a variety of ways:

    "Please consider my application for ...."
    "I saw your advertisement for widgets in the Sunday Trader and ...."
    "I was sorry to learn that ...."
    "I was terribly disappointed when I ....
    "Your letter of 10th Oct

    Beginning a Six Sigma Initiative
    You cannot have a project-specific vision when beginning a Six Sigma initiative. It is essential that you develop a perspective with a comprehensive and an all-encompassing viewpoint that reaches out of the scope of the project on hand.Begin the Project Selection with the Right InitiativeSelect the project for Six Sigma implementation after weighing priorities. This does not mean that you should dive at the most pressing problem first without looking at constraints. Here is a brief guideline for project selection as initiation of Six Sigma.1. Not all projects incur or help save same amounts of money. This infers that apart from monetary considerations, you should look at weighted aspects such as simplifying draconian procedures, improvement o
    head first into this tutorial. It will help us make sense of it. So, why do we write letters? To:

    1. Ask someone
    2. Tell someone
    3. Get something done (by asking and telling)

    That's it. In doing these things there are some different communication styles we follow to get the most out of our communication. For example, the most common letter types are:

    1. Request letters; requests for information, purchase orders, or other action
    2. No letters; telling someone 'no' requires tact and thoughfullness
    3. Sales letters; you've seen thousands of these
    4. Applications; you've probably submitted a few job or other applications
    5. Complaint; hopefully you don't write too many of these!
    6. Condolence; these are difficult to write
    7. Information letters and cover letters; these tell someone something and are sometimes like sales letters

    Common to ALL Letters

    Every letter you write should have an opening sentence or paragraph that states why you are writing (but don't say, "I'm writing to say ...." as your recipient knows you have written), a body of one or more paragraphs where you expand on the reasons why you are writing, and usually (but not always), an action ending.

    The opening sentence or paragraph is required so your recipient knows immediately why you have written. The subject line, if appropriately created, will also help. When your Mother receives a letter from you she knows you are writing because you love her ... or perhaps want a loan (just kidding) and usually she is delighted to hear from you. The business people with whom you correspond, however, receive hundreds or thousands of letters and may never have heard of you or your firm before; if you are a client, they may not recall having done business with you and can't guess what you could possibly want. So tell them in one of a variety of ways:

    "Please consider my application for ...."
    "I saw your advertisement for widgets in the Sunday Trader and ...."
    "I was sorry to learn that ...."
    "I was terribly disappointed when I ....
    "Your letter of 10th Oc

    A Cleaner Way To Make Money
    Are you looking to supplement your income? Looking for a new way to make money? Want to start your own business? You can start earning money almost straight away with a cleaning job and gradually build your business until you have a team of contractors working for you pulling in profits.Cleaning houses is becoming a very lucrative occupation with very little cash outlay and is a great way to earn the extra cash you need whilst building your own business. More and more women are going back into the work force creating the need for cleaners to help them maintain their homes.One of the first things to do is, know your market. Find out what cleaning companies are charging the homeowner to clean by the hour, remembering that eventually you will have to p
    ness
  • Sales letters; you've seen thousands of these
  • Applications; you've probably submitted a few job or other applications
  • Complaint; hopefully you don't write too many of these!
  • Condolence; these are difficult to write
  • Information letters and cover letters; these tell someone something and are sometimes like sales letters

    Common to ALL Letters

    Every letter you write should have an opening sentence or paragraph that states why you are writing (but don't say, "I'm writing to say ...." as your recipient knows you have written), a body of one or more paragraphs where you expand on the reasons why you are writing, and usually (but not always), an action ending.

    The opening sentence or paragraph is required so your recipient knows immediately why you have written. The subject line, if appropriately created, will also help. When your Mother receives a letter from you she knows you are writing because you love her ... or perhaps want a loan (just kidding) and usually she is delighted to hear from you. The business people with whom you correspond, however, receive hundreds or thousands of letters and may never have heard of you or your firm before; if you are a client, they may not recall having done business with you and can't guess what you could possibly want. So tell them in one of a variety of ways:

    "Please consider my application for ...."
    "I saw your advertisement for widgets in the Sunday Trader and ...."
    "I was sorry to learn that ...."
    "I was terribly disappointed when I ....
    "Your letter of 10th Oc

    The Reality of Buying Wholesale
    In my line of business, I often receive emails and phone calls from people who are just starting their online retail businesses and searching for wholesalers who can give them competitive prices on the latest merchandise from the most popular brand names. While it’s understandable that one would want to sell the latest merchandise from the highest quality, most popular brand names, it’s often an unrealistic goal unless you have a substantial amount of capital to invest in your business.This is not to say that every prospective entrepreneur with the dream of establishing an online retail business should just throw in the towel – quite the contrary. Prospective online retailers need to understand the reality of the consumer goods industry, the abilities th
    ." as your recipient knows you have written), a body of one or more paragraphs where you expand on the reasons why you are writing, and usually (but not always), an action ending.

    The opening sentence or paragraph is required so your recipient knows immediately why you have written. The subject line, if appropriately created, will also help. When your Mother receives a letter from you she knows you are writing because you love her ... or perhaps want a loan (just kidding) and usually she is delighted to hear from you. The business people with whom you correspond, however, receive hundreds or thousands of letters and may never have heard of you or your firm before; if you are a client, they may not recall having done business with you and can't guess what you could possibly want. So tell them in one of a variety of ways:

    "Please consider my application for ...."
    "I saw your advertisement for widgets in the Sunday Trader and ...."
    "I was sorry to learn that ...."
    "I was terribly disappointed when I ....
    "Your letter of 10th Oc

    Medical Billing - GX2 Record
    We're almost to the end of our review of oxygen billing for medical billing practices. So far, we have covered the GX0 record and the GX1 record for NSF 3.01 specifications. In this installment, we're going to cover the GX2 record, which is facility information.Usually facility information is covered in the E records of a claim. So why do we have to include facility information in a CMN for oxygen billing? The reason is because of the nature of oxygen therapy. Oxygen therapy is strictly regulated because, quite honestly, working with oxygen can be very dangerous. The number of regulations for working with oxygen are enough to choke a horse. That's why there is all this red tape when submitting claims. Therefor, facility information is not only requ
    The business people with whom you correspond, however, receive hundreds or thousands of letters and may never have heard of you or your firm before; if you are a client, they may not recall having done business with you and can't guess what you could possibly want. So tell them in one of a variety of ways:

    "Please consider my application for ...."
    "I saw your advertisement for widgets in the Sunday Trader and ...."
    "I was sorry to learn that ...."
    "I was terribly disappointed when I ....
    "Your letter of 10th October about widgets arrived and ...."

    Get the drift? State up front what it is you want. That way, the first person reading the letter can decide whether he/she or someone else needs to deal with it without reading the whole letter. It helps speed the process so you may get a reply sooner.

    If you are really on the ball, you will create for yourself a list of standard opening sentences you can use for different letters without having to rewrite them every time. You could place these in your letter template and simply delete the ones you don't want, or copy and paste from somewhere else. It saves time and reinventing every time you write.

    In the body of the letter, expand what you are writing about. Be Concise, Complete and Correct ... the Three Cs. Don't waffle. Use short sentences and get to the point. The best approach is to structure your letter around chronological order, a process, an event, or some other logical pattern. For example, a person complaining about a telephone bill might write a body like this:

    "My family was on holidays between 3 March and 3 June. During that time, our house was unoccupied and nobody had access to, or permission to use, our telephone. As we had not made any telephone calls during this period, I was astonished to receive your bill showing $129.75 owing."
    See what I mean? Develop your argument logically.

    It takes a little practice to become artful at letter writing. However, if you know the principles, it's much easier. If you have difficulty deciding how to craft your letter, try using an outlining method. Jot down the key points you want to make, like this:

    Phone bill too high
    - was on holidays most of the billing period
    - How come my bill was $129?
    - Is this a mistake?
    - Is there another reason?
    - Ask for new, adjusted bill

    Shuffle them around until they are in a logical order and then write a sentence for each.

    Last, but not least, let's look at action endings. Most times when you write you want something to happen. People often forget to use an action ending ... ask for what you want to ha

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