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Will You Add? - Organizational Visioning Pathways and Pitfalls
Handling the Nightmare Customer
I received this inquiry asking how I would assess this Customer-Gone-Wild episode. After I share it with you, I'll affix my answer, which I hope everyone will find useful.Two women came into the store and I greeted them with a smile and a pleasant hello and one "lady" proceeded to tell me what a rotten company (ours) was and how disgusting that the figurines were now being made in Thailand, not England. Said she had over 100 figurines and started saving them over 40 years ago. She never would have started if she had known. It went on for several minutes, no matter how I explained what we have been advised to, she just kept on and on. Telling m
sometimes an innate natural skill just like leadership someI received this inquiry asking how I would assess this Customer-Gone-Wild episode. After I share it with you, I'll affix my answer, which I hope everyone will find useful.Two women came into the store and I greeted them with a smile and a pleasant hello and one "lady" proceeded to tell me what a rotten company (ours) was and how disgusting that the figurines were now being made in Thailand, not England. Said she had over 100 figurines and started saving them over 40 years ago. She never would have started if she had known. It went on for several minutes, no matter how I explained what we have been advised to, she just kept on and on. Telling m
Designing and Printing Catalogs
There are 2 different kinds of popular catalogs used for merchandising. There are online catalogs that provide easy access using the internet, and there are printed catalogs that are used for mail-orders. Mail order is a means of purchasing products and services through mail. Though online catalogs are cheaper to set-up, there are many disadvantages of using this method of advertising. First of which is that it poses security issues. There are many cases of online theft and hacking; customers might be wary and hesitant to order given that this form of thievery is rampant. Dial-up users will have difficulty with trying to access these online catalogs. Thi
"Imagination is the beginning of creation. You imagine what you desire; you will what you imagine, and at last you create what you will." — George Bernard Shaw, 19th century Irish playwright, critic, and social reformerThere are 2 different kinds of popular catalogs used for merchandising. There are online catalogs that provide easy access using the internet, and there are printed catalogs that are used for mail-orders. Mail order is a means of purchasing products and services through mail. Though online catalogs are cheaper to set-up, there are many disadvantages of using this method of advertising. First of which is that it poses security issues. There are many cases of online theft and hacking; customers might be wary and hesitant to order given that this form of thievery is rampant. Dial-up users will have difficulty with trying to access these online catalogs. Thi
• Visioning is sometimes an innate natural skill just like leadership somet
Forensic Accounting The Detective Breed of Accounting Careers
When you ask people to give you a list of exciting careers, accounting is never near the top. The accounting career field tends to draw the sedentary folks: steady, analytical types who value security above all else. You're basically there to keep the wheels of business turning; a plumber directing the flow of money instead of water.However, the growing shape of the global business market and the scandals wracking the business world have highlighted the increasing need for a rare breed of accountant; the forensic accountant is either an internal or external auditor who is brought in to investigate the scene of a fraud, bankruptcy, securities scandal
you desire; you will what you imagine, and at last you create what you will." — George Bernard Shaw, 19th century Irish playwright, critic, and social reformerWhen you ask people to give you a list of exciting careers, accounting is never near the top. The accounting career field tends to draw the sedentary folks: steady, analytical types who value security above all else. You're basically there to keep the wheels of business turning; a plumber directing the flow of money instead of water.However, the growing shape of the global business market and the scandals wracking the business world have highlighted the increasing need for a rare breed of accountant; the forensic accountant is either an internal or external auditor who is brought in to investigate the scene of a fraud, bankruptcy, securities scandal
• Visioning is sometimes an innate natural skill just like leadership some
Lead Generation: Prospecting Is Its Own Reward - Not!
Raise your hand if you've tried typical display ads in the newspaper or magazine. How about a nice yellow pages ad? Hmmm. What about sponsoring a local sports team and getting your company name on some banner in the outfield?Can you quantify, with accuracy, how much you spent on each of these lead generation devices and the direct result of their use measured in new customers and sales?How about another question - Why did you select those particular marketing methods? (My guess is you read about it, was told about it, had it recommended to you or some other business was doing it and you figured that was a logical step.)The problem with
e what you will." — George Bernard Shaw, 19th century Irish playwright, critic, and social reformerRaise your hand if you've tried typical display ads in the newspaper or magazine. How about a nice yellow pages ad? Hmmm. What about sponsoring a local sports team and getting your company name on some banner in the outfield?Can you quantify, with accuracy, how much you spent on each of these lead generation devices and the direct result of their use measured in new customers and sales?How about another question - Why did you select those particular marketing methods? (My guess is you read about it, was told about it, had it recommended to you or some other business was doing it and you figured that was a logical step.)The problem with
• Visioning is sometimes an innate natural skill just like leadership some
Team Working - Personality Profiling Can Help
At work, and in many out-of-work scenarios, most people need to work as part of a team at some time or another. Sometimes you may wonder just what makes another team-member tick. They probably wonder just the same about you! With personality profiling you can discover how to ensure that Together Everyone Achieves More. Before looking into the relevance of profiling in teams, first a little background.IntroductionPeople are different – but they are predictably different. A personality profile helps predict how someone will react in a given situation, helping you understand what motivates them – and what they’re trying to avoid. And they can un
playwright, critic, and social reformerAt work, and in many out-of-work scenarios, most people need to work as part of a team at some time or another. Sometimes you may wonder just what makes another team-member tick. They probably wonder just the same about you! With personality profiling you can discover how to ensure that Together Everyone Achieves More. Before looking into the relevance of profiling in teams, first a little background.IntroductionPeople are different – but they are predictably different. A personality profile helps predict how someone will react in a given situation, helping you understand what motivates them – and what they’re trying to avoid. And they can un
• Visioning is sometimes an innate natural skill just like leadership some
Change Management: Avoid Havoc In Very Uncertain Times
Escalating gas prices...tensions and turmoil in the Middle East...a struggling world economy. Leadership, in times of uncertainty, is not that much different from that of ‘normal' times. What does differ is the degree to which basic tactics of change management are applied. In times of uncertainty, leaders must pay even more attention to the people issues in change. Here are five ways to avoid leadership havoc.Get off of autopilot. Examine your organization’s strategy. With your leadership team confirm or revise your current strategy or mission. Should it change as a result of what is going on in the environment? Should it chan
sometimes an innate natural skill just like leadership sometimes is. And the moon sometimes blocks out the sun — but not very often. Most people have had to consciously, and with great effort, continually work to strengthen their visioning. Visionary leaders are seldom born that way. Nor are they ne
Escalating gas prices...tensions and turmoil in the Middle East...a struggling world economy. Leadership, in times of uncertainty, is not that much different from that of ‘normal' times. What does differ is the degree to which basic tactics of change management are applied. In times of uncertainty, leaders must pay even more attention to the people issues in change. Here are five ways to avoid leadership havoc.Get off of autopilot. Examine your organization’s strategy. With your leadership team confirm or revise your current strategy or mission. Should it change as a result of what is going on in the environment? Should it chan
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