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Will You Add? - The Accountability/Alignment Process: Three Steps to an Accountable Organization
Do you open up industry publications only to find that a prime competitor is featured in the cover story? Is your company consistently left out of news stories about your industry? If so, you’re not alone. Let’s face it — most business owners are more concerned with the ins and outs of running their companies than spending hours trying to generate publicity.But today, companies are investing in public relations campaigns for a reason: PR can propel your business into the spotlight. In fact, today’s most successful companies use
Alignment clarifies the practice of accountability; it focuses energy and eliminates distractions across the entire organization. It also provides a renewed sense of confidence and interdependence based on a publicly declared promise to deliver business results.
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Step 3: Achievement
The Accountability/Alignment process brings immediate results, but lasting achievement is gained through maintai
As with any other business, franchising has a number of advantages and disadvantages. Keeping these in view, an investor can decide whether they want to open an independent business or a franchise.One of the major advantages of franchising is that the company would deal with most of the financial aspect of the business. Even though the applicant needs to provide the franchising fee and other fees later on, the major part of the assets would be taken care of by the company. Also, the company would provide trained employers either
Generating genuine accountability and functional alignment into your workplace cannot be left to vague ambitions and abstract statements. Well designed processes must be embedded into the heart of an organization to ensure that each employee’s goals and expectations are clearly defined and that the resources to bring about specific measurable results are in place.
In our recent book, Aligned Like a Laser, we outline an effective three step process for ensuring managers and employees are mutually accountable and that the entire organization is aligned toward specific goals.
The Accountability/Alignment process has three fundamental steps:
(1) Accountability (2) Alignment (3) and Achievement
These steps shape the essential foundation for the practice of accountability and workplace alignment.
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Step 1: Accountability
Accountability is articulated through a document called an Accountability Agreement. This document forms a context for success by making each individual’s contribution visible within the organization. It is a brief – 2 to 3 page – overview of the outcomes that an individual is promising to deliver which also outlines the support and resources that he or she needs from others in order to achieve these results.
Seven Elements of an Accountability Agreement:
(1) Business Focus Statement
(2) Operational Accountabilities
(3) Leadership Accountabilities
(4) Support Requirements
(5) Goals
(6) Sustainment Plan
(7) Positive Consequences
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Step 2: Alignment
Alignment requires a constructive business dialogue focused on end results. After completing Accountability Agreements, a workgroup negotiates responsibilities and forms an understanding of each member’s contribution to the team.
The alignment process involves resolving gaps and overlaps in the team’s accountabilities, and it ensures that each member agrees to provide the critical support needed to fulfil the team’s purpose.
Alignment clarifies the practice of accountability; it focuses energy and eliminates distractions across the entire organization. It also provides a renewed sense of confidence and interdependence based on a publicly declared promise to deliver business results.
----
Step 3: Achievement
The Accountability/Alignment process brings immediate results, but lasting achievement is gained through maintai
As a small business owner, I bet you occasionally find yourself in stressful client interactions--you know those conversations that seem to escalate with no solution in sight. It’s not always easy to be kind and patient when someone is angry or upset. Working with difficult clients can be stressful and even overwhelming. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them.I know you are committed to your clients, for they are the reason you’re bringing your product or s
The Accountability/Alignment process has three fundamental steps:
(1) Accountability (2) Alignment (3) and Achievement
These steps shape the essential foundation for the practice of accountability and workplace alignment.
----
Step 1: Accountability
Accountability is articulated through a document called an Accountability Agreement. This document forms a context for success by making each individual’s contribution visible within the organization. It is a brief – 2 to 3 page – overview of the outcomes that an individual is promising to deliver which also outlines the support and resources that he or she needs from others in order to achieve these results.
Seven Elements of an Accountability Agreement:
(1) Business Focus Statement
(2) Operational Accountabilities
(3) Leadership Accountabilities
(4) Support Requirements
(5) Goals
(6) Sustainment Plan
(7) Positive Consequences
----
Step 2: Alignment
Alignment requires a constructive business dialogue focused on end results. After completing Accountability Agreements, a workgroup negotiates responsibilities and forms an understanding of each member’s contribution to the team.
The alignment process involves resolving gaps and overlaps in the team’s accountabilities, and it ensures that each member agrees to provide the critical support needed to fulfil the team’s purpose.
Alignment clarifies the practice of accountability; it focuses energy and eliminates distractions across the entire organization. It also provides a renewed sense of confidence and interdependence based on a publicly declared promise to deliver business results.
----
Step 3: Achievement
The Accountability/Alignment process brings immediate results, but lasting achievement is gained through maintai
If you’re one of the many executives struggling with finding and keeping the right people to propel your business forward, you’ll find these insights helpful.If you’re frustrated by trying to motivate people, work instead to develop a company where people are self-motivated – where they do things because they want to. When we’re inspired, we enjoy our work, we’re productive, and we’re proud of our efforts. We remain focused and committed to the task at hand. In short, we put forth out best effort.An organization will a
Seven Elements of an Accountability Agreement:
(1) Business Focus Statement
(2) Operational Accountabilities
(3) Leadership Accountabilities
(4) Support Requirements
(5) Goals
(6) Sustainment Plan
(7) Positive Consequences
----
Step 2: Alignment
Alignment requires a constructive business dialogue focused on end results. After completing Accountability Agreements, a workgroup negotiates responsibilities and forms an understanding of each member’s contribution to the team.
The alignment process involves resolving gaps and overlaps in the team’s accountabilities, and it ensures that each member agrees to provide the critical support needed to fulfil the team’s purpose.
Alignment clarifies the practice of accountability; it focuses energy and eliminates distractions across the entire organization. It also provides a renewed sense of confidence and interdependence based on a publicly declared promise to deliver business results.
----
Step 3: Achievement
The Accountability/Alignment process brings immediate results, but lasting achievement is gained through maintai
Last week I got one of those "make my day" phone calls and emails. It was from a gentleman I had met last May doing a speech for a local leadership program. I remember quite well the brief exchange we had following the program that night: He had delivered an eloquent and inspiring invocation and I told him he ought to be doing more public speaking, that his words had inspired me.It was a comment I meant sincerely, and he, apparently took it to heart. His email and phone message told me about a multi-media program he has created
(4) Support Requirements
(5) Goals
(6) Sustainment Plan
(7) Positive Consequences
----
Step 2: Alignment
Alignment requires a constructive business dialogue focused on end results. After completing Accountability Agreements, a workgroup negotiates responsibilities and forms an understanding of each member’s contribution to the team.
The alignment process involves resolving gaps and overlaps in the team’s accountabilities, and it ensures that each member agrees to provide the critical support needed to fulfil the team’s purpose.
Alignment clarifies the practice of accountability; it focuses energy and eliminates distractions across the entire organization. It also provides a renewed sense of confidence and interdependence based on a publicly declared promise to deliver business results.
----
Step 3: Achievement
The Accountability/Alignment process brings immediate results, but lasting achievement is gained through maintai
When considering buying a franchise there are some secrets you need to know about. There are lots of franchise opportunity directories available both online and at the local bookstores. First you need to narrow it down to the categories, which interest you. And you may be surprised to find that some franchises are listed in some directories and others in others.Some franchises investments do not show up well in the search engines for franchise opportunities, but show up well for consumers who may but the product or service, whic
Alignment clarifies the practice of accountability; it focuses energy and eliminates distractions across the entire organization. It also provides a renewed sense of confidence and interdependence based on a publicly declared promise to deliver business results.
----
Step 3: Achievement
The Accountability/Alignment process brings immediate results, but lasting achievement is gained through maintaining the discipline fostered by the process. There are several ways to ensure that Accountability/Alignment brings long term achievement.
Keep Accountability Agreements Visible
Post progress reports in prominent locations.
Provide a forum for people to comment on progress.
Put Accountability Agreements Online
A company’s intranet can provide easy access to all Accountability Agreements.
Or, use our Align Online tool. Visit www.alignonline.com for more information.
Model Accountability
Leaders must set an example and share Accountability Agreements widely.
Also, references should be made to Accountability Agreements in reports and presentations.
Synchronize the Process
Link accountability to related processes such as goal setting and performance management.
Use accountability to prevent duplication of effort.
Ensure Business Results
Accountability is not about shifting blame; it embraces a process of mutual support and learning to ensure that goals are achieved.
Accountability Agreements can be modified according to past lessons and to better adhere to new circumstances.
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The Accountable Workplace
The alignment process legitimizes raising difficult conversations, creates a positive context for resolving disagreements, and builds an environment of mutual support. Improving an organization can be a gamble, yet successful organizational effectiveness initiatives have proven to be invaluable relative to the time invested. The Accountability/Alignment process can revitalize a workplace, focus attention on shared goals, and sustain a new way of working across an organization.
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