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Will You Add? - Secrets of Powerful Communication (Part 2)
Want more money from your job?Want a better higher paid job?It won’t come to you if you don’t take the right action. By action I don’t mean going back to school, retraining or getting more qualifications – the world is full of highly qualified low paid people. It is also equally full of well paid low qualified people so what gives?The greatest misconception people have with getting ahead and making more money from your career is that being better qualified makes you worth more.Wrong!In
Person A : "Are you OK?"
Person B : "Fine."
Person A : "Are you sure?"
Person B : "Yes."
Person A : "Is it cold in here?" ( Body language suggests they are cold. )
Person B : "No." ( Body language and vocal tonality suggest they are becoming annoyed. )
Person A : "Really? You are not cold?" ( Body language and vocal tonality suggest they are uncomfortably cold.)
Person B : "I already told you I am fine." ( Body language and vocal tonality sugges
Having a call center is fast becoming a necessity for any business. Whether you are a one-man business operating at home or a multinational company spanning across the globe, having a call center can help boost your business immensely.A call center provides many advantages and benefits. Chief among these is the advantage of having a customer service representative that can communicate with your customers and prospects. Employing a call center is like having a workforce that can represent your company around the cl
Maybe because of what I do for a living I encounter more situations where communication is crucial yet you can probably start to think of some similar examples as you continue reading.
Many problems in the Business world are similar to problems in other Relationships and the key element is communication. Or rather a break down in communication.
True communication requires really listening to the persons' words and understanding their intended message. It is their responsibility to make their message as clear as possible and it is up to you to do your best to understand them.
So if you are speaking and they are simply hearing your words yet not really listening then chances are that you will not feel that you are being understood.
If the other person is simply waiting for their turn to speak you will probably not feel any real connection with them. In fact you may start avoiding them because they seem to be disrespecting you.
Your message will be getting lost because there is no real bridge between you and them.
Yet what if this person is your Boss? Sure, you can quit or you can do your best to get your message across loud and clear in a way that they will truly understand.
They say that the people we like the most reflect back to us the image of who we want to be. This is one of the reasons why curiosity can help you so much in relating to others.
You can become more and more curious about them and what makes them tick and with this growing curiosity comes deeper understanding. Deeper understanding of yourself and others.
Here is a classic example of two types of communication styles that rarely see eye to eye. After this example I will show what each of these people could have done to be more clear and more understanding.
* EXAMPLE ONE
Person A : "Are you OK?"
Person B : "Fine."
Person A : "Are you sure?"
Person B : "Yes."
Person A : "Is it cold in here?" ( Body language suggests they are cold. )
Person B : "No." ( Body language and vocal tonality suggest they are becoming annoyed. )
Person A : "Really? You are not cold?" ( Body language and vocal tonality suggest they are uncomfortably cold.)
Person B : "I already told you I am fine." ( Body language and vocal tonality sugges
First, analyze your company carefully. You must think about every aspect of your organization from the customer's perspective. What do you do well? What are your areas of weakness? Are there things that you can offer customers that you may have never considered?Remember to think of everything from the customer's point of view, and you will have an entirely new insight into your company, thereby increasing your customer's ability to stay loyal to you.Second, show individual care for each customer who walks i
So if you are speaking and they are simply hearing your words yet not really listening then chances are that you will not feel that you are being understood.
If the other person is simply waiting for their turn to speak you will probably not feel any real connection with them. In fact you may start avoiding them because they seem to be disrespecting you.
Your message will be getting lost because there is no real bridge between you and them.
Yet what if this person is your Boss? Sure, you can quit or you can do your best to get your message across loud and clear in a way that they will truly understand.
They say that the people we like the most reflect back to us the image of who we want to be. This is one of the reasons why curiosity can help you so much in relating to others.
You can become more and more curious about them and what makes them tick and with this growing curiosity comes deeper understanding. Deeper understanding of yourself and others.
Here is a classic example of two types of communication styles that rarely see eye to eye. After this example I will show what each of these people could have done to be more clear and more understanding.
* EXAMPLE ONE
Person A : "Are you OK?"
Person B : "Fine."
Person A : "Are you sure?"
Person B : "Yes."
Person A : "Is it cold in here?" ( Body language suggests they are cold. )
Person B : "No." ( Body language and vocal tonality suggest they are becoming annoyed. )
Person A : "Really? You are not cold?" ( Body language and vocal tonality suggest they are uncomfortably cold.)
Person B : "I already told you I am fine." ( Body language and vocal tonality sugges
Some financial planners think that they shouldn't share their top tips with the media.I can see some validity in thinking this way. After all, the media is going to deliver these tips to the public at practically no charge. Then all those people who might have been paying customers won't have any use for their services.But there's two things wrong with this:First of all, it's true that most people are likely to use your information and never contact you. Then again, most people aren't likely to use a
Your message will be getting lost because there is no real bridge between you and them.
Yet what if this person is your Boss? Sure, you can quit or you can do your best to get your message across loud and clear in a way that they will truly understand.
They say that the people we like the most reflect back to us the image of who we want to be. This is one of the reasons why curiosity can help you so much in relating to others.
You can become more and more curious about them and what makes them tick and with this growing curiosity comes deeper understanding. Deeper understanding of yourself and others.
Here is a classic example of two types of communication styles that rarely see eye to eye. After this example I will show what each of these people could have done to be more clear and more understanding.
* EXAMPLE ONE
Person A : "Are you OK?"
Person B : "Fine."
Person A : "Are you sure?"
Person B : "Yes."
Person A : "Is it cold in here?" ( Body language suggests they are cold. )
Person B : "No." ( Body language and vocal tonality suggest they are becoming annoyed. )
Person A : "Really? You are not cold?" ( Body language and vocal tonality suggest they are uncomfortably cold.)
Person B : "I already told you I am fine." ( Body language and vocal tonality sugges
I disagree with conventional thinking that the #1 fear in America is public speaking. I personally “love” to speak in public. The #1 fear in my book - as it is in most business owners’ books - is “selling. Hard-core, grubby, “get ready for rejection” traditional selling.If you are like me, you have taken a zillion sales seminars ... learned all the “secret techniques” ... listened to all the motivational tapes of top salespeopie (like Tom Hopkins) ... rehearsed your phone script with a mirror in front of
You can become more and more curious about them and what makes them tick and with this growing curiosity comes deeper understanding. Deeper understanding of yourself and others.
Here is a classic example of two types of communication styles that rarely see eye to eye. After this example I will show what each of these people could have done to be more clear and more understanding.
* EXAMPLE ONE
Person A : "Are you OK?"
Person B : "Fine."
Person A : "Are you sure?"
Person B : "Yes."
Person A : "Is it cold in here?" ( Body language suggests they are cold. )
Person B : "No." ( Body language and vocal tonality suggest they are becoming annoyed. )
Person A : "Really? You are not cold?" ( Body language and vocal tonality suggest they are uncomfortably cold.)
Person B : "I already told you I am fine." ( Body language and vocal tonality sugges
Giving a business presentation to a nonprofit group is very similar to what a sales team does when it pitches its services, ideas or innovations to a corporate Board of Directors. Having done many business presentations in my life it came natural to meet when I was asked to talk to a PTA or parent teacher association about an upcoming fundraiser in which my company would be assisting the washing of cars.It was amazing to me how the word got out around town and soon I was giving presentations to nonprofit groups al
Person A : "Are you OK?"
Person B : "Fine."
Person A : "Are you sure?"
Person B : "Yes."
Person A : "Is it cold in here?" ( Body language suggests they are cold. )
Person B : "No." ( Body language and vocal tonality suggest they are becoming annoyed. )
Person A : "Really? You are not cold?" ( Body language and vocal tonality suggest they are uncomfortably cold.)
Person B : "I already told you I am fine." ( Body language and vocal tonality suggest they are more annoyed. )
Person A : "Well alright then." ( Body language and vocal tonality suggest defeat. )
Person A communicates more inferentially while Person B communicates more literally. We could nick name them "Beating around the Bush" and "Cut to the Chase"
This can become more complex because a person can often speak one way and listen the other way, however for this article we will stick with a more basic example.
Person A implies things and hints at what they want and need and if they are to be understood they must be much more clear and direct!
Person B communicates very directly and yet only hears the words and often misses out on the actual message that comes from the full communication made up of the words, the vocal tonality and the body language. So rather than just hearing the words they need to learn how to listen, observe and really understand. They can learn to hear between the lines.
Curiosity will help anyone to become a more powerful communicator because it allows you to care about the other person and that is one of the keys to understanding and being understood.
A better version of the above interaction might go something like this...
* EXAMPLE TWO
Person A : "I am feeling a bit cold. How about you?"
Person B : "No, I am fine yet you can close the window if you want or put your sweater on."
So in this way each person meets the other half way and each person is better understood and they can enjoy spending time together if it is a Social setting.
In a Business setting the above secrets will allow a more powerful and effective communication that allows for more quality work to get done.
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