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  • Will You Add? - Instant Messaging at the Office Can Brew a Long Term Headache

    Small Business Marketing Tip - Find the Sweet Somethings
    This article sends you Chief Marketers on a scavenger hunt within your small business. Just search, for now. Discover and learn for now; we’ll apply later.We are looking for three things:1. Look for places to touch the customer. Identify those likely places you can plant a “sweet something”.2. Listen for customer phrases or comments about y
    pop-up window that asks "We had a salesman in here about 16 months ago, demo-ing Widget Zappers. Why didn't we buy his software? Whose decision was that?" Darned if I know, and right now isn't a good time for me to look it up either.

    Red Alert!

    When the volume of messages is high, invariably there are days when at least two or three IM windows will stay open for more than a few minutes. Rare is the employee who has not made an inappropriate answer in one window that was intended for another! The results

    First Things First -- Process BEFORE Technology
    Here's a brief story I encountered while leaving Newark International Airport following a recent business trip. Hard to believe, but true.After a long flight home from the West Coast, I took a short train ride to the long term parking facility, located my car (which is becoming more difficult with age it seems), and proceeded to the parking exit. Note that
    As convenient as instant messaging is -- and in the corporate world, Lotus Sametime is the standard -- using it has been the downfall of many office workers. Within the same company, policies regarding the use of instant messaging differ from one department to another. If you transfer within the company, you may discover the pitfalls the hard way, so for your own sake, be wary.

    For example, the following differences apply at the leading edge company where I work:

  • a number of departments are completely forbidden to use the Sametime that is automatically installed by the IT people on every employee's PC.
  • Manager-friends in still other departments say Sametime's use is limited to management. Period. Non-managers caught sending instant messages are reprimanded, and may be "written up," if such use occurs again.
  • In our department, we are often inundated with instant messages from all status levels, all day long. We are not allowed to be off-line, since only higher-ups can announce they do not want to be disturbed.
  • None of us mind the occasional, lighthearted inquiry from a co-worker. It helps us get through the day. However, many interruptions tend to be unnecessary and often annoying. You answer a message, "they" answer back, you answer them, they answer back, and on and on.

    Sametiming a nearby co-worker definitely beats yelling across the office at him or her, but look first to see if the person can truly be interrupted. Are they on a conference call, with headset on? Have they even said a word to anyone since they got in?

    If a technical question is urgent, due to an imminent release date, or a knock-down, drag-out fight is looming, then Sametime is the highly useful tool it was intended to be. No, you don't have to answer an instant message rightaway, and if you're away from your desk on a research question or other errand, you won't answer rightaway. Ignore the message too long, of course, and your phone will ring.

    Even so, when I'm focused on a problem of my own, the last thing I need is a pop-up window that asks "We had a salesman in here about 16 months ago, demo-ing Widget Zappers. Why didn't we buy his software? Whose decision was that?" Darned if I know, and right now isn't a good time for me to look it up either.

    Red Alert!

    When the volume of messages is high, invariably there are days when at least two or three IM windows will stay open for more than a few minutes. Rare is the employee who has not made an inappropriate answer in one window that was intended for another! The results

    Tips on Searching for Employment
    In order to live, we need money. In order to have money, we need jobs. Money makes the world go round. That’s true. But for those who have a hard time looking for employment, here are some tips on how to do so.1. If you have just been fired from your latest job and received your severance package, don’t go on vacation. Employers look at the time you had yo
    ly forbidden to use the Sametime that is automatically installed by the IT people on every employee's PC.
  • Manager-friends in still other departments say Sametime's use is limited to management. Period. Non-managers caught sending instant messages are reprimanded, and may be "written up," if such use occurs again.
  • In our department, we are often inundated with instant messages from all status levels, all day long. We are not allowed to be off-line, since only higher-ups can announce they do not want to be disturbed.
  • None of us mind the occasional, lighthearted inquiry from a co-worker. It helps us get through the day. However, many interruptions tend to be unnecessary and often annoying. You answer a message, "they" answer back, you answer them, they answer back, and on and on.

    Sametiming a nearby co-worker definitely beats yelling across the office at him or her, but look first to see if the person can truly be interrupted. Are they on a conference call, with headset on? Have they even said a word to anyone since they got in?

    If a technical question is urgent, due to an imminent release date, or a knock-down, drag-out fight is looming, then Sametime is the highly useful tool it was intended to be. No, you don't have to answer an instant message rightaway, and if you're away from your desk on a research question or other errand, you won't answer rightaway. Ignore the message too long, of course, and your phone will ring.

    Even so, when I'm focused on a problem of my own, the last thing I need is a pop-up window that asks "We had a salesman in here about 16 months ago, demo-ing Widget Zappers. Why didn't we buy his software? Whose decision was that?" Darned if I know, and right now isn't a good time for me to look it up either.

    Red Alert!

    When the volume of messages is high, invariably there are days when at least two or three IM windows will stay open for more than a few minutes. Rare is the employee who has not made an inappropriate answer in one window that was intended for another! The results

    Hierarchy of Persuasion - Part 2
    Focus on using influence in positive ways. Misuse of the laws will only come back to haunt you in the long run. You might get short-term instant results, but your long-term future will be bleak. The tools outlined in this book are powerful and are not to be used selfishly. They should not be considered a means of gaining a desired result at any cost.
    e disturbed. None of us mind the occasional, lighthearted inquiry from a co-worker. It helps us get through the day. However, many interruptions tend to be unnecessary and often annoying. You answer a message, "they" answer back, you answer them, they answer back, and on and on.

    Sametiming a nearby co-worker definitely beats yelling across the office at him or her, but look first to see if the person can truly be interrupted. Are they on a conference call, with headset on? Have they even said a word to anyone since they got in?

    If a technical question is urgent, due to an imminent release date, or a knock-down, drag-out fight is looming, then Sametime is the highly useful tool it was intended to be. No, you don't have to answer an instant message rightaway, and if you're away from your desk on a research question or other errand, you won't answer rightaway. Ignore the message too long, of course, and your phone will ring.

    Even so, when I'm focused on a problem of my own, the last thing I need is a pop-up window that asks "We had a salesman in here about 16 months ago, demo-ing Widget Zappers. Why didn't we buy his software? Whose decision was that?" Darned if I know, and right now isn't a good time for me to look it up either.

    Red Alert!

    When the volume of messages is high, invariably there are days when at least two or three IM windows will stay open for more than a few minutes. Rare is the employee who has not made an inappropriate answer in one window that was intended for another! The results

    5 Ways to Avoid the Biggest Bottleneck In Your Business
    What's the biggest bottleneck in any business? Besides sales, this often overlooked feature of any business could be causing you lost sales and your long term success. Use these tips to reduce the most costly (and annoying) bottleneck with businesses today.Imagine for a moment that you have just spent a small fortune on marketing...you have a sale that you
    rd to anyone since they got in?

    If a technical question is urgent, due to an imminent release date, or a knock-down, drag-out fight is looming, then Sametime is the highly useful tool it was intended to be. No, you don't have to answer an instant message rightaway, and if you're away from your desk on a research question or other errand, you won't answer rightaway. Ignore the message too long, of course, and your phone will ring.

    Even so, when I'm focused on a problem of my own, the last thing I need is a pop-up window that asks "We had a salesman in here about 16 months ago, demo-ing Widget Zappers. Why didn't we buy his software? Whose decision was that?" Darned if I know, and right now isn't a good time for me to look it up either.

    Red Alert!

    When the volume of messages is high, invariably there are days when at least two or three IM windows will stay open for more than a few minutes. Rare is the employee who has not made an inappropriate answer in one window that was intended for another! The results

    Organizational Culture and Its Importance
    The contemporary definition of Organizational Culture includes what is valued; the leadership style, the language and symbols, the procedures and routines, and the definitions of success that characterizes an organization. It is a specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact
    pop-up window that asks "We had a salesman in here about 16 months ago, demo-ing Widget Zappers. Why didn't we buy his software? Whose decision was that?" Darned if I know, and right now isn't a good time for me to look it up either.

    Red Alert!

    When the volume of messages is high, invariably there are days when at least two or three IM windows will stay open for more than a few minutes. Rare is the employee who has not made an inappropriate answer in one window that was intended for another! The results are sometimes harmless and funny. Believe me though, you'll hear about it, when an offended person is truly angry. It can cost you a merit increase, a promotion, or even your job. So, watch your step, especially when multiple message windows are open.

    © 2006 Shirley Ann Parker

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