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  • Will You Add? - Self-Serving Letters and Emails

    Tips on Successfully Mastering the Vendor Factor
    Many consultants and business owners of today’s Small Business IT companies understand the importance of growing quality relationships with their client base however it is equally important to create strong relationships with your vendors and other partners. A successful, positive relationship with vendors and partners is just as critical as obtaining quality clients to today’s Small Business computer co
    nd deliver your valuables this Friday at 3PM."

    "If for any reason you need to modify this plan, please call me before end of day Thursday so I can best meet your expectations."

    Sucking Up

    You may have noticed a certain Alladin-like obsequiousness to this message. Good catch! You are basically ramrodding your customer. At least be nice about it. Remember what Mary Poppins said about the spoonfu

    The Importance of the Follow Up Letter
    Something we talk about consistently with our coaching students is the importance of the follow up letter. However, the follow up letter is not limited to those who are operating a lease purchase business. Whatever type of business you are operating, after speaking with a potential client you should be sending some type of follow up correspondence. It could be a letter, a post card, or in some instances
    Much of business involves inducing people to do what we want them to do. Whether it is to sign a proposal, return a call, set up an appointment, provide information or pay a bill, we are constantly nudging.

    In business, to exist you must persist. But what happens if your nudgee is flat-out unresponsive? Can you still advance your agenda?

    In many cases you can. Execute a classical Poingo inversion, top it off with a half-gainer and a solid plant at the end, and you've got your deal.

    In English that means to look for opportunities to invert the situation wherein the inaction, rather than the action of your nugdee prompts the furtherance of your cause.

    Your answer may be a self-serving letter or email. Example:

    Your customer ordered a load of snipe bracelets, but now that you have them and are ready to deliver, you can't get a returned phone call. After a few attempts, move into self-serving mode.

    Leave a phone message, followed by a letter and an email which essentially says this:

    Self Serving Message (paraphrased)

    "Hello my esteemed customer, bringer of light and feeder of my children. I have spent a few seconds of my unworthy life calling to bring you excellent news about the arrival of your magnificent snipe bracelets."

    "Alas, all which has occurred to date is that I have has the distinct pleasure of hearing the music of your voice on your voicemail machine."

    "But now I must plan on your behalf, to ensure that your valuable merchandise arrives in time for the upcoming "Accoutrement' de Snipe" convention. I will take it upon myself to defend your interests, my friend, and deliver your valuables this Friday at 3PM."

    "If for any reason you need to modify this plan, please call me before end of day Thursday so I can best meet your expectations."

    Sucking Up

    You may have noticed a certain Alladin-like obsequiousness to this message. Good catch! You are basically ramrodding your customer. At least be nice about it. Remember what Mary Poppins said about the spoonfu

    Aligning Teams with Organizational Goals
    Teams don’t have to be aligned with the goals of the organization. Teams can work on what they believe to be the right things. They can work diligently on creating the results they think matter. They can be completely committed to success from their perspective.A non-aligned team could enjoy each other and their work. They could accomplish much, and all of that could be completely counter to wh
    op it off with a half-gainer and a solid plant at the end, and you've got your deal.

    In English that means to look for opportunities to invert the situation wherein the inaction, rather than the action of your nugdee prompts the furtherance of your cause.

    Your answer may be a self-serving letter or email. Example:

    Your customer ordered a load of snipe bracelets, but now that you have them and are ready to deliver, you can't get a returned phone call. After a few attempts, move into self-serving mode.

    Leave a phone message, followed by a letter and an email which essentially says this:

    Self Serving Message (paraphrased)

    "Hello my esteemed customer, bringer of light and feeder of my children. I have spent a few seconds of my unworthy life calling to bring you excellent news about the arrival of your magnificent snipe bracelets."

    "Alas, all which has occurred to date is that I have has the distinct pleasure of hearing the music of your voice on your voicemail machine."

    "But now I must plan on your behalf, to ensure that your valuable merchandise arrives in time for the upcoming "Accoutrement' de Snipe" convention. I will take it upon myself to defend your interests, my friend, and deliver your valuables this Friday at 3PM."

    "If for any reason you need to modify this plan, please call me before end of day Thursday so I can best meet your expectations."

    Sucking Up

    You may have noticed a certain Alladin-like obsequiousness to this message. Good catch! You are basically ramrodding your customer. At least be nice about it. Remember what Mary Poppins said about the spoonfu

    4 Areas Where Your Business is Losing Money
    In my 18 years of consulting I have heard it all. Everything from competition to managed care as reasons why it’s hard to create the business of your dreams. New customers are needed to keep any business going but it is how you and your staff manage these customers that determines your success in business.In every business that I have gone into over the years, what amazes me most is the amount of
    are ready to deliver, you can't get a returned phone call. After a few attempts, move into self-serving mode.

    Leave a phone message, followed by a letter and an email which essentially says this:

    Self Serving Message (paraphrased)

    "Hello my esteemed customer, bringer of light and feeder of my children. I have spent a few seconds of my unworthy life calling to bring you excellent news about the arrival of your magnificent snipe bracelets."

    "Alas, all which has occurred to date is that I have has the distinct pleasure of hearing the music of your voice on your voicemail machine."

    "But now I must plan on your behalf, to ensure that your valuable merchandise arrives in time for the upcoming "Accoutrement' de Snipe" convention. I will take it upon myself to defend your interests, my friend, and deliver your valuables this Friday at 3PM."

    "If for any reason you need to modify this plan, please call me before end of day Thursday so I can best meet your expectations."

    Sucking Up

    You may have noticed a certain Alladin-like obsequiousness to this message. Good catch! You are basically ramrodding your customer. At least be nice about it. Remember what Mary Poppins said about the spoonfu

    Does Your Company Have A CVO?
    Does Your Company Have A CVO?What’s a CVO? It’s a Chief Visionary Officer, the person who defines, communicates, and implements the vision of the company. The CVO creates the vision of what the company can become, communicates that vision both internally (to the staff and stakeholders) and externally (to clients and prospects). The CVO motivates others to see that the vision is important, worth
    arrival of your magnificent snipe bracelets."

    "Alas, all which has occurred to date is that I have has the distinct pleasure of hearing the music of your voice on your voicemail machine."

    "But now I must plan on your behalf, to ensure that your valuable merchandise arrives in time for the upcoming "Accoutrement' de Snipe" convention. I will take it upon myself to defend your interests, my friend, and deliver your valuables this Friday at 3PM."

    "If for any reason you need to modify this plan, please call me before end of day Thursday so I can best meet your expectations."

    Sucking Up

    You may have noticed a certain Alladin-like obsequiousness to this message. Good catch! You are basically ramrodding your customer. At least be nice about it. Remember what Mary Poppins said about the spoonfu

    Direct Mail and Direct Mail Marketing for Drug and Alcohol Rehab Centers
    Drug and alcohol abuse in our nation is a huge problem indeed. Thankfully, some people who want to do something about this problem have gotten together to help these folks with addictions out, by forming Drug and Alcohol Rehab Centers. Of course a Rehab Center of any type does little good if no one uses it.Sure there could be court appointed folks coming into the facilities, but what about the real
    nd deliver your valuables this Friday at 3PM."

    "If for any reason you need to modify this plan, please call me before end of day Thursday so I can best meet your expectations."

    Sucking Up

    You may have noticed a certain Alladin-like obsequiousness to this message. Good catch! You are basically ramrodding your customer. At least be nice about it. Remember what Mary Poppins said about the spoonful of sugar helping the medicine go down. Frame your actions within a context of the customer's best interest.

    Multi Media Approach

    Remember, I suggested a call, a letter and an email. Each additional medium of communication reduces the ability of your customer to ignore you. Where appropriate, you may also use smoke signals and carrier pidgeons. Tatoos on prominent body parts can also be effective.

    Don't Hurt Yourself

    Use self-serving communications sparingly. Even more important, don't overreach:

    "Hello my most wonderful customer whose radiance shares the skies with the great deities while his feet bless the Earth with their touch. I surmise that in your greatness you may have overlooked signing the contract I have humbly offered".(so far, so good)

    "Knowing that you will soon be wanting the 7 shipping containers filled with the finest New Zealand Kiwi fruits we discussed, I am ordering their placement on the next barge coming your way. They will be nicely ripe when they arrive. I am confident that when you inhale the fragrance of these delicacies, you will immediately sign the contract and accept delivery."

    Copyright 2006 Mark Meshulam

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