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  • Will You Add? - Ten Commandments of Intercultural Communication

    Totally Different Questions
    In a high-speed global marketplace that reverberates daily with quick-shifting customer expectations and demands from the marketplace to immediately respond, companies may no longer rest on their laurels or keep doing things the way they’ve traditionally been done. The smartest, most successful companies, for example, take pains to pursue not only present customer desires but anticipated, as-yet unexpressed, customers needs and desires in the future. Such projections require both research and imagination.Ta
    ers: what is polite in one culture may be considered rude in another;

    IX. Be aware of legal and ethical behavior;

    X. Be aware of language barriers: English is the most prevalent language in international business, but it’s a mistake to assume that everyone understands it.

    Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture’s members. Concentrate on learning something about the culture’s history, religion, politics, values, and customs. Find out about a country’s subcultures, especially its business subculture, and any special rules of protocol.

    Here

    Butterfly Management
    Life, and change management, and people’s behaviors, are not linear. Excuse my language – I’m assuming the reader’s understanding of mathematics is similar to mine, which is that I just about get it, and I’m ready to go back to the textbooks if necessary. So don’t panic, bear with me. There is something about our education that assumes linear connections and the proportionality of cause and effect. After all, ideas such as ‘the punishment must fit the crime’ are deeply embedded in our culture. We praise measured res
    More and more companies around the world are hopping national borders to conduct business. Regardless of the organization you join, you are likely to be dealing with people who come from various national, religious, and ethnic backgrounds. Communicating across language and cultural barriers at home will also challenge your skills. Without leaving your own country, you’re likely to come into contact with people from a variety of backgrounds who work in your company, industry, and community.

    Communicating with people from other cultures can be challenging. At the same time, your ability to foster successful communication between people of differing cultures will bolster your success in business and career. To overcome cultural barriers to effective communication, you must first learn what culture actually means. Culture is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior. Subcultures, in turn, are distinct groups that exist within a major culture.

    Cultures differ in several ways that affect communication:

    • Stability: conditions in the culture may be stable or may be changing either slowly or rapidly;

    • Complexity: cultures vary in the accessibility of information.

    • Composition: some cultures are made up of many diverse subcultures and generally, the fewer the subcultures in a person’s background, the easier it is to communicate, because you have fewer potential differences to consider;

    • Acceptance: cultures carry in their attitudes toward outsiders, some are openly hostile, some maintain a detached aloofness, and others are friendly, and cooperative toward strangers.

    By bridging these differences, you can successfully achieve intercultural communication. However, the four elements of culture are very general in nature. They don’t say much about how to communicate with persons from other cultures. Here are the so called ten commandments of intercultural communication.

    I. Be aware of differing social values;

    II. Be aware of differing status symbols and how to demonstrate them;

    III. Be aware of decision making customs: not all people like to make decisions quickly and efficiently;

    IV. Be aware of concepts of time: not all people like to see time as money;

    V. Be aware of personal space: people from different cultures have different ‘comfort zones’;

    VI. Be aware of cultural context: people from certain cultures (called ‘high-context cultures) rely less on verbal communication and more on the context of nonverbal actions and environmental settings to convey meaning. People from low-context cultures like the USA rely more on verbal communication and less on circumstances and implied meaning to convey meaning;

    VII. Be aware of body language: learn the basic differences in the way people supplement their words with body movement;

    VIII. Be aware of different etiquette rules or manners: what is polite in one culture may be considered rude in another;

    IX. Be aware of legal and ethical behavior;

    X. Be aware of language barriers: English is the most prevalent language in international business, but it’s a mistake to assume that everyone understands it.

    Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture’s members. Concentrate on learning something about the culture’s history, religion, politics, values, and customs. Find out about a country’s subcultures, especially its business subculture, and any special rules of protocol.

    Here

    Leadership's 11 Principles
    All functions of business operate on a grounding of principled actions and behaviors. So it is with leadership. These principles define the parameters for the leader's code of conduct. They become a framework through which decisions can be channeled and validated.Eleven Principles of Leadership have been coded by management practitioners over decades. These have stood the test of time, survived assorted applications, and produced results. A list of the principles and their brief explanations follows.1.
    l barriers to effective communication, you must first learn what culture actually means. Culture is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior. Subcultures, in turn, are distinct groups that exist within a major culture.

    Cultures differ in several ways that affect communication:

    • Stability: conditions in the culture may be stable or may be changing either slowly or rapidly;

    • Complexity: cultures vary in the accessibility of information.

    • Composition: some cultures are made up of many diverse subcultures and generally, the fewer the subcultures in a person’s background, the easier it is to communicate, because you have fewer potential differences to consider;

    • Acceptance: cultures carry in their attitudes toward outsiders, some are openly hostile, some maintain a detached aloofness, and others are friendly, and cooperative toward strangers.

    By bridging these differences, you can successfully achieve intercultural communication. However, the four elements of culture are very general in nature. They don’t say much about how to communicate with persons from other cultures. Here are the so called ten commandments of intercultural communication.

    I. Be aware of differing social values;

    II. Be aware of differing status symbols and how to demonstrate them;

    III. Be aware of decision making customs: not all people like to make decisions quickly and efficiently;

    IV. Be aware of concepts of time: not all people like to see time as money;

    V. Be aware of personal space: people from different cultures have different ‘comfort zones’;

    VI. Be aware of cultural context: people from certain cultures (called ‘high-context cultures) rely less on verbal communication and more on the context of nonverbal actions and environmental settings to convey meaning. People from low-context cultures like the USA rely more on verbal communication and less on circumstances and implied meaning to convey meaning;

    VII. Be aware of body language: learn the basic differences in the way people supplement their words with body movement;

    VIII. Be aware of different etiquette rules or manners: what is polite in one culture may be considered rude in another;

    IX. Be aware of legal and ethical behavior;

    X. Be aware of language barriers: English is the most prevalent language in international business, but it’s a mistake to assume that everyone understands it.

    Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture’s members. Concentrate on learning something about the culture’s history, religion, politics, values, and customs. Find out about a country’s subcultures, especially its business subculture, and any special rules of protocol.

    Here

    Remember What Your Mother Told You (Repetition Works!)
    What message from Mom (or Dad) sticks with you? Is it “Always wear clean underwear”? How about “If you can’t say something nice, don’t say anything at all”? Or is it something else entirely? Mine is “Clean your plate.” (This could explain the excess poundage around my hips!)These bits of advice stick with us for one big reason – REPETITION. You and I heard these messages again…and again…and again.That’s the marketing communications lesson for the day. If you want your audience to absorb your me
    ider;

    • Acceptance: cultures carry in their attitudes toward outsiders, some are openly hostile, some maintain a detached aloofness, and others are friendly, and cooperative toward strangers.

    By bridging these differences, you can successfully achieve intercultural communication. However, the four elements of culture are very general in nature. They don’t say much about how to communicate with persons from other cultures. Here are the so called ten commandments of intercultural communication.

    I. Be aware of differing social values;

    II. Be aware of differing status symbols and how to demonstrate them;

    III. Be aware of decision making customs: not all people like to make decisions quickly and efficiently;

    IV. Be aware of concepts of time: not all people like to see time as money;

    V. Be aware of personal space: people from different cultures have different ‘comfort zones’;

    VI. Be aware of cultural context: people from certain cultures (called ‘high-context cultures) rely less on verbal communication and more on the context of nonverbal actions and environmental settings to convey meaning. People from low-context cultures like the USA rely more on verbal communication and less on circumstances and implied meaning to convey meaning;

    VII. Be aware of body language: learn the basic differences in the way people supplement their words with body movement;

    VIII. Be aware of different etiquette rules or manners: what is polite in one culture may be considered rude in another;

    IX. Be aware of legal and ethical behavior;

    X. Be aware of language barriers: English is the most prevalent language in international business, but it’s a mistake to assume that everyone understands it.

    Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture’s members. Concentrate on learning something about the culture’s history, religion, politics, values, and customs. Find out about a country’s subcultures, especially its business subculture, and any special rules of protocol.

    Here

    Organizational Change and How Goal Setting Can Help
    Many change programs seem to meander along with no clear purpose or direction. These are the programs that usually fail. In the end, vast resources are consumed and people are left burned out and confused. Your desire to move your organization towards a new way of working will remain just a wish unless you set specific objectives and create a plan for achieving those objectives.The key to setting your program off on the right track is to work with your key stakeholders to flesh out unambiguous and measurable
    y;

    IV. Be aware of concepts of time: not all people like to see time as money;

    V. Be aware of personal space: people from different cultures have different ‘comfort zones’;

    VI. Be aware of cultural context: people from certain cultures (called ‘high-context cultures) rely less on verbal communication and more on the context of nonverbal actions and environmental settings to convey meaning. People from low-context cultures like the USA rely more on verbal communication and less on circumstances and implied meaning to convey meaning;

    VII. Be aware of body language: learn the basic differences in the way people supplement their words with body movement;

    VIII. Be aware of different etiquette rules or manners: what is polite in one culture may be considered rude in another;

    IX. Be aware of legal and ethical behavior;

    X. Be aware of language barriers: English is the most prevalent language in international business, but it’s a mistake to assume that everyone understands it.

    Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture’s members. Concentrate on learning something about the culture’s history, religion, politics, values, and customs. Find out about a country’s subcultures, especially its business subculture, and any special rules of protocol.

    Here

    Getting Rich Through Innovation
    You have planned your business to use systems to ensure quality as well as control costs and increase profits. One of the systems is an innovation program that is used daily. To make your innovation program effective you will need to quantify your results to ensure your innovations actually help the business. To quantify your results means to produce numbers that can be measured. You want to count everything in your business. From the number of customers you have daily you can break down more numbers. The number of
    ers: what is polite in one culture may be considered rude in another;

    IX. Be aware of legal and ethical behavior;

    X. Be aware of language barriers: English is the most prevalent language in international business, but it’s a mistake to assume that everyone understands it.

    Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture’s members. Concentrate on learning something about the culture’s history, religion, politics, values, and customs. Find out about a country’s subcultures, especially its business subculture, and any special rules of protocol.

    Here are some tips when communication interculturally

    • Take responsibility for communication
    • Withhold judgments
    • Show respect
    • Empathize
    • Tolerate ambiguity
    • Look beyond the superficial
    • Be patient and persistent
    • Recognize your own cultural biases
    • Be flexible
    • Emphasize common ground
    • Send clear messages
    • Increase your cultural sensitivity
    • Deal with the individual
    • Learn when to be direct

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