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Will You Add? - An Outsourcer's Passage to India: How to Do It, part I
Sifting through the CompetitionIn recent years, as the access to the Internet has increased significantly, the number of brick and mortar and e-commerce firms offering background checks has truly exploded. Fraud has existed for over 5,000 years, since the civizations of ancient Egypt and Mesopotamia, and it's been growing ever since.Most clients today find their background check or investigative firm via the Internet. This leads us to the question: How can one sort through the pages and pages of background checks on the web? Many of the investigative or
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of w
Getting a translation done can be a serious business. Maybe not if you are only having a brief email translated, but definitely so if you are dealing with business documents, reports of anything that will be printed. Many people however approach translation too lightly believing it is an easy, quick and straightforward process. This is far from the truth.Translation is a complex affair and needs to be approached sensibly in order to avoid poor results. Before starting a project that involves translation, consider the following common thoughts people have about transla
"So, you've just been to Bangalore, have you?"
"Is it everything it's cracked up to be?"
"Is there still room there for new customers?
"Did you find a good deal? Did you close?"
"Are they shrewd business people?"
"How do you know that your new-found service provider is reliable?
The fact is that as far as outsourcing goes, India is (at present) akin to paradise. Those who have gone before talk about golden fruit hanging from the trees, about how they plucked that fruit and about how that fruit imbued their balance sheets with enhanced flavour.
If you haven’t already outsourced your non-critical operations to India, you had better move your tail and do it fast, else your competition, who likely has a back-office operation in Bangalore, is going to eat you alive.
If you are a mid-size company you will also have to make an ‘outsourcer’s trip’ to India, and here in Part I of this article we describe the preparations you have to make in the run-up to the trip.
Part II tells you what to do once you go out there.
There are a handful of simple prep guidelines, which, if kept in mind, will optimize the benefits accruing from your journey.
We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of wo
As a merchant you want, one of your many goals is to provide your customers with as many opportunities to pay you as possible. One of the most convenient ways for many customers to pay you is with their credit cards. For the customer it means added security because if there is a problem, they have the credit card company behind them. For you, the merchant, it means the funds are in your bank in 24 hours and there is no handling of cash. But who should you go to in order to set up your merchant account and what questions should you ask? There are some very important questions
The fact is that as far as outsourcing goes, India is (at present) akin to paradise. Those who have gone before talk about golden fruit hanging from the trees, about how they plucked that fruit and about how that fruit imbued their balance sheets with enhanced flavour.
If you haven’t already outsourced your non-critical operations to India, you had better move your tail and do it fast, else your competition, who likely has a back-office operation in Bangalore, is going to eat you alive.
If you are a mid-size company you will also have to make an ‘outsourcer’s trip’ to India, and here in Part I of this article we describe the preparations you have to make in the run-up to the trip.
Part II tells you what to do once you go out there.
There are a handful of simple prep guidelines, which, if kept in mind, will optimize the benefits accruing from your journey.
We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of w
Many business owners take basic steps to protect their business from break-ins—but most don’t think a burglary is really likely until it happens to them. Don’t wait for a break-in to put a solid business security plan in place. Here are a few tips on how you can protect your business, your employees, and your livelihood from robbery.For retail: Make sure you know when someone enters the store. Many retail businesses install a chime over the door so that employees know whenever someone enters or leaves. This allows for better customer service—if your employees know
Part II tells you what to do once you go out there.
There are a handful of simple prep guidelines, which, if kept in mind, will optimize the benefits accruing from your journey.
We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of w
If you own, or work for a credit repair business and you are looking to add some clients to your book of business, buying credit repair leads may not be a bad place to start.Credit repair leads may not be a bad choice because these potential customers have committed to having their credit repaired by a professional such as yourself.People looking for credit repair are not just surfing the web looking for information, they are serious about it and are waiting on a phone call.Where can you find credit repair leads?Credit repair lead companies are ou
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of w
What is Electronic Check Processing? Electronic check processing means that you can convert a paper check received from a customer into an electronic transfer (sometimes called an e-check) that takes funds from your customer's account and places them into your account. (You may have seen transactions of this type on your checking statement.) This transfer takes place via the Federal Reserve Bank’s Automated Clearing House (ACH) system. It's a faster, less-expensive way to get your money.What is the ACH Network? Put very simp
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of work you plan to send out.
(I mention volume, because just like in any other economy, there are service providers of varying size in India. The large ones look for large customers, the mid-size for mid-size and so on. Rest assured that there will be several providers who want to deal with customers the same size as you.)
When the replies come in, eliminate prospective vendors who:
* Did not reply in 24 hours
* Did not communicate well in English
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major hotel chains operating in them.
Right, you’re all set… by the way, it always helps to know someone in India well enough to ask for friendly advice before you leave and when you’re there… it shouldn’t be too difficult to network and find such an individual.
Now pack your bags, skedaddle over to the airport and do that international airline thang…
But before that, be sure to read Part II of this article, which you will most likely find in the same place as this part.
Meet you again in Part II, which should be available from the same place you got this part!
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