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Will You Add? - Workplace Violence: A Growing Concern
So many business consultants often say that they are tired of being right all the time and wish that their clients or business associates would listen. They get upset and admit that millions of dollars were wasted because they just did not listen. One top-notched consultant from PA mentioned this to me not long ago. Indeed, as a semi-retired consultant, I must agree with her.I also caution myself and others not to always blame the client, even though it is their fault for not listening. I remind myself that I am the mentor or consultant here, my duty was to convince the client or bos
Depending on the area, taxi drivers had, by far, the highest incident rates. But, again, this is not to be seen as a national or international thing, but something that
Business coaching is all about improving performance in real time. Unlike the traditional training and development in business, coaching is a proven strategy to increase business results. No wonder this exploding industry has estimated annual expenditures over $1 billion.Here are some of the few numbers (Source: Manchester Survey): 570% return on investment for 100 coached professionals 53% productivity improvement 48% quality improvement 77% work relationships A 2001 survey conducted by Metrix Global in 2001 supports
A report issued by the Occupational Safety and Health Administration (OSHA) after an extensive study, showed that "homicide is the second leading cause of fatal occupational injury in the United States. The report stated that almost 1,000 workers are murdered, and 1.5 million - about 1-in-4 - employees are assaulted in the workplace each year. According to the BLS Census of Fatal Occupational Injuries (CFOI), in 1998 alone, there were 709 workplace homicides which accounted for 12% of the over six thousand fatal work injuries in the United States that year."
A Global Concern
This issue is not limited to the United States, as some might assume. It seems that every country is showing a marked increase in the number, frequency, and severity of workplace violence incidents every year.
Duncan Chappell and Vittorio Di Martino, in their work entitled: "Violence in the Workplace," say that a 1996 European Union Survey showed that during the prior year, four percent of workers (about 6 million) were subjected to physical violence while at work or on duty. They also say that, "workplace violence - be it physical or psychological - has gone global, crossing borders, work settings, and occupational groups.
Who is at Risk?
Statistics show that, although no single occupation is immune from violence, violence in the workplace can definitely be seen to be clustered in certain occupations. Occupations having many, if not all, of the following characteristics also show the highest rate of incidents:
- Contact with the public
- Exchange of money
- Delivery of passengers, goods, or services
- Having a mobile workplace such as a taxicab or police cruiser
- Working with unstable or volatile persons in health care, social service, or criminal justice settings
- Working alone or in small numbers
- Working late at night or during early morning hours
- Working in high-crime areas
- Guarding valuable property or possessions
- Working in community-based settings
Depending on the area, taxi drivers had, by far, the highest incident rates. But, again, this is not to be seen as a national or international thing, but something that i
Barcode labels are the tags that help both humans and machines to identify any given product. These labels come in several types and resemble the average tags. These labels are differentiated by the type of base material, called stock, that they are printed on. Labels are currently available in all types of materials and come with a variety of adhesive backings. They can also be ordered in several customized shapes and sizes.Apart from the basic types of barcodes labels, labels can also be categorized into three main forms: aluminum barcode labels, polyester barcode labels, and ceram
A Global Concern
This issue is not limited to the United States, as some might assume. It seems that every country is showing a marked increase in the number, frequency, and severity of workplace violence incidents every year.
Duncan Chappell and Vittorio Di Martino, in their work entitled: "Violence in the Workplace," say that a 1996 European Union Survey showed that during the prior year, four percent of workers (about 6 million) were subjected to physical violence while at work or on duty. They also say that, "workplace violence - be it physical or psychological - has gone global, crossing borders, work settings, and occupational groups.
Who is at Risk?
Statistics show that, although no single occupation is immune from violence, violence in the workplace can definitely be seen to be clustered in certain occupations. Occupations having many, if not all, of the following characteristics also show the highest rate of incidents:
- Contact with the public
- Exchange of money
- Delivery of passengers, goods, or services
- Having a mobile workplace such as a taxicab or police cruiser
- Working with unstable or volatile persons in health care, social service, or criminal justice settings
- Working alone or in small numbers
- Working late at night or during early morning hours
- Working in high-crime areas
- Guarding valuable property or possessions
- Working in community-based settings
Depending on the area, taxi drivers had, by far, the highest incident rates. But, again, this is not to be seen as a national or international thing, but something that
Most in the franchising industry are too afraid of the Federal Trade Commission to speak out against their abuses of power. Most attorneys kiss their rear ends to make sure they are not closed out of the loop, insuring that they get positive opinions on areas of law when they ask for an interpretation. Lawyers in the franchising industry are careful to hob knob with the regulators to help their clients positions and often have brilliant comments, kiss butt style letters and extremely warm words for the FTC’s franchising groups endeavors. But alas, there is a completely dark side to the Fede
Duncan Chappell and Vittorio Di Martino, in their work entitled: "Violence in the Workplace," say that a 1996 European Union Survey showed that during the prior year, four percent of workers (about 6 million) were subjected to physical violence while at work or on duty. They also say that, "workplace violence - be it physical or psychological - has gone global, crossing borders, work settings, and occupational groups.
Who is at Risk?
Statistics show that, although no single occupation is immune from violence, violence in the workplace can definitely be seen to be clustered in certain occupations. Occupations having many, if not all, of the following characteristics also show the highest rate of incidents:
- Contact with the public
- Exchange of money
- Delivery of passengers, goods, or services
- Having a mobile workplace such as a taxicab or police cruiser
- Working with unstable or volatile persons in health care, social service, or criminal justice settings
- Working alone or in small numbers
- Working late at night or during early morning hours
- Working in high-crime areas
- Guarding valuable property or possessions
- Working in community-based settings
Depending on the area, taxi drivers had, by far, the highest incident rates. But, again, this is not to be seen as a national or international thing, but something that
Nearly 30 years ago, I was a guest panelist at a seminar about “Writing for Profit.” -- All day long,the speakers had told the attendees all about how to submit their written works to editors and publishers ... what to expect in a publisher’s contract ... how to prepare a writer’s proposal ... primarily focusing on how to “sell” what the attendees had written.At the end of the seminar, a panel of five “successful writers” ... including me ... was introduced, with a list of each writer’s works and their individual accomplishments given.The first few questions from the audience
Statistics show that, although no single occupation is immune from violence, violence in the workplace can definitely be seen to be clustered in certain occupations. Occupations having many, if not all, of the following characteristics also show the highest rate of incidents:
- Contact with the public
- Exchange of money
- Delivery of passengers, goods, or services
- Having a mobile workplace such as a taxicab or police cruiser
- Working with unstable or volatile persons in health care, social service, or criminal justice settings
- Working alone or in small numbers
- Working late at night or during early morning hours
- Working in high-crime areas
- Guarding valuable property or possessions
- Working in community-based settings
Depending on the area, taxi drivers had, by far, the highest incident rates. But, again, this is not to be seen as a national or international thing, but something that
Most marketing people think of newsletters as quaint old things, like handwritten letters or mimeograph machines. While marketing is not immune to fads, newsletters are an absolute evergreen. After all, how can direct communication with your customers ever be a bad thing? And if you do it right, your customers will actually look forward to hearing from you!One reason newsletters are so hot is that no one is doing them. Some marketers may think they're hopelessly old school. Others may have tried to do them and failed (they're harder than they look). And still others are so buried und
Depending on the area, taxi drivers had, by far, the highest incident rates. But, again, this is not to be seen as a national or international thing, but something that is dependent on the region where the assaults occur. The number one occupational group suffering the greatest number of assaults is not police and security officers as is often believed. No, the occupation shown to be most at risk are retail sales people, including but not limited to, convenience store personnel. This group is followed closely by those in the service industries like administrative personnel, teachers, and medical professionals. In fact, a report on incidents in one of the "calmest" countries - Sweden - shows medical professionals to be the highest occupation victimized by assault and other workplace violence. And, contrary to popular belief as reported by the media, the greatest threat comes, not from within a company's ranks but from outside.
The most difficult part of getting to the truth of the matter, as with all statistical data, is the fact that the numbers are probably far lower than what is actually occurring. Just as Human Resource managers and the companies that they represent are concerned about legal action in regards to giving reference information about past employees, most are also fearful of their public image should word spread about assaults against their employees.
Prevention and Countermeasures The growing trend for dealing with the problem of workplace violence is in teaching employees, supervisors, and executive management how to spot trouble signs before they occur. This is an excellent place to start to build a sound program. As with anything involving danger, the more information and awareness that can be developed, the more effective we can be in preventing the danger from ever occurring.
However, no program can be considered complete without including employee training for effectively handling, escaping, and surviving actual physical assaults. The fact is, that no amount of understanding and preventative measures will stop certain assailants from attacking. At
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