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  • Will You Add? - Web Site Etiquette

    Improving your Customer and Service Support
    A lot if not most companies, have two support operations, a customer support and a service support operation. Now days most all companies also use an elaborate telephone screening process for the incoming calls. I would like to suggest an alternative way to improve the quality of the support offered to your customers.First of all try to have the call answered as soon as possible by a live person. This would be a small group, depending upon the size of your company, that would be able to answer most of the simple questions about products, obtain the na
    olicies posted on your site where we can easily find them for review.

  • At the very least make an effort to respond quickly to our specific inquiries in detail. Don't send us canned or generic responses that really do not address our questions. The more detailed and promptly you respond, the more likely we will do business with you.
  • Basic Etiquette for Web Site Visitors:

    • Take the time to review our site to ensure o
      Effective Employee Training
      Businesses have begun to realize the importance and the benefits of employee training and development. When employees are trained properly and assessed periodically, a business definitely improves. Training makes the employees up to date on the latest techniques used as well as helps the business achieve customer satisfaction and retention. They are better equipped to deal with problems and reduce outsourcing or calling specialists to deal with certain problems. Proper training is necessary for the growth of the employees as well as the business, hence a needs
      Contrary to what some may believe, the Web is not an anything goes environment. Considerations and courtesies need to be implemented by all users so that everyone can look forward to a more enjoyable or productive experience.

      When it comes to Web sites, there seems to be a lack of common consideration and courtesy by many Web site owners and visitors alike. If both sides were to understand the basics, and the following checklist covers just the basics, Web site owners will produce more ROI, while Web site visitors will find their inquiries are responded to more accurately and concisely.

      Basic Etiquette for Web Site Owners:

      • Minimize the moving, flashing this or that or the latest whiz-bang script. This goes for having too many advertisements on your site that take forever to load as well. Take our word for it we'll be gone by then. If you want us to buy your products or services, stay away from Flash. We don't care about all that fancy schmancy stuff-we just want to find what we are looking for and don't want to have to download software (and we won't) just to view your site.
      • Have consistent, intuitive navigation in the same place on every page throughout your site. Make sure you also offer a "Home" option in your navigation so we can get to the start of your site if we so choose. Don't use buzzwords or make us wonder what is where; we should be able to tell at a glance and be where we want in no more than 2 clicks.
      • Make a point of having all your company's contact information easily found on your site. If not on every page, at the very least on your Contact page. No address or phone number (What are you trying to hide?)--no business from us!
      • Please be clear and concise about your policies so that we know what to expect if we choose to do business with you. Have your policies posted on your site where we can easily find them for review.
      • At the very least make an effort to respond quickly to our specific inquiries in detail. Don't send us canned or generic responses that really do not address our questions. The more detailed and promptly you respond, the more likely we will do business with you.

      Basic Etiquette for Web Site Visitors:

      • Take the time to review our site to ensure ou
        11 Things Small Business Owners Can Do To Ensure Great Is Great
        1. Trust Your Team – Delegation. Empowerment. Call it what you wish. You can’t do everything by yourself. Hire the best people, train them well, then get out of their way.2. Communicate – You may know where your small business is heading, but if your employees don’t, they can’t help you get there. Make time to share with them on a daily basis.3. Smash The Box – It’s a clich?…“think outside the box.” What if there was no box? What could you do differently? Be innovative…and look for new ways to do everything you do better.<
        e owners will produce more ROI, while Web site visitors will find their inquiries are responded to more accurately and concisely.

        Basic Etiquette for Web Site Owners:

        • Minimize the moving, flashing this or that or the latest whiz-bang script. This goes for having too many advertisements on your site that take forever to load as well. Take our word for it we'll be gone by then. If you want us to buy your products or services, stay away from Flash. We don't care about all that fancy schmancy stuff-we just want to find what we are looking for and don't want to have to download software (and we won't) just to view your site.
        • Have consistent, intuitive navigation in the same place on every page throughout your site. Make sure you also offer a "Home" option in your navigation so we can get to the start of your site if we so choose. Don't use buzzwords or make us wonder what is where; we should be able to tell at a glance and be where we want in no more than 2 clicks.
        • Make a point of having all your company's contact information easily found on your site. If not on every page, at the very least on your Contact page. No address or phone number (What are you trying to hide?)--no business from us!
        • Please be clear and concise about your policies so that we know what to expect if we choose to do business with you. Have your policies posted on your site where we can easily find them for review.
        • At the very least make an effort to respond quickly to our specific inquiries in detail. Don't send us canned or generic responses that really do not address our questions. The more detailed and promptly you respond, the more likely we will do business with you.

        Basic Etiquette for Web Site Visitors:

        • Take the time to review our site to ensure o
          Building A Brand Without Breaking The Bank
          If you traveled to a remote island and had to take some non-alcoholic beverage, would you prefer an unknown brand taken by the natives to Coca-Cola?If you're like me, I'll insist on something I am conversant with.All over the world, Coca-Cola is known. People have come to trust their products. I guess if some folks travel to another planet and see a bottle of Coca-Cola they'll pop it open without asking questions.Why that level of trust?Coca-Cola is a worldwide brand. People have been so bombarded with adverts about Coca-Cola that th
          Flash. We don't care about all that fancy schmancy stuff-we just want to find what we are looking for and don't want to have to download software (and we won't) just to view your site.
        • Have consistent, intuitive navigation in the same place on every page throughout your site. Make sure you also offer a "Home" option in your navigation so we can get to the start of your site if we so choose. Don't use buzzwords or make us wonder what is where; we should be able to tell at a glance and be where we want in no more than 2 clicks.
        • Make a point of having all your company's contact information easily found on your site. If not on every page, at the very least on your Contact page. No address or phone number (What are you trying to hide?)--no business from us!
        • Please be clear and concise about your policies so that we know what to expect if we choose to do business with you. Have your policies posted on your site where we can easily find them for review.
        • At the very least make an effort to respond quickly to our specific inquiries in detail. Don't send us canned or generic responses that really do not address our questions. The more detailed and promptly you respond, the more likely we will do business with you.

        Basic Etiquette for Web Site Visitors:

        • Take the time to review our site to ensure o
          Sales in Mobile Detailing
          If you are in mobile auto detailing business then you probably are wondering how to get more sales and how to do sales in the parking lots with people walking up to your vehicle while you are working on another car.One thing you should always do when you see someone approaching your work truck is to ask them about four car links away; Am blocking you would like me to move; if you are then you can move and they will remember that you respected their time. If they say no I'm interested in your services. Then you have plenty of time to look the person ove
          uld be able to tell at a glance and be where we want in no more than 2 clicks.
        • Make a point of having all your company's contact information easily found on your site. If not on every page, at the very least on your Contact page. No address or phone number (What are you trying to hide?)--no business from us!
        • Please be clear and concise about your policies so that we know what to expect if we choose to do business with you. Have your policies posted on your site where we can easily find them for review.
        • At the very least make an effort to respond quickly to our specific inquiries in detail. Don't send us canned or generic responses that really do not address our questions. The more detailed and promptly you respond, the more likely we will do business with you.

        Basic Etiquette for Web Site Visitors:

        • Take the time to review our site to ensure o
          Use Ebay To Instantly Become Ranked #1 , #2, or #3 On Google In Just 5 Days
          Google will place YOUR listing from Ebay on its first page and in many many cases it will list your product as the #1 item on that page.Can you imagine how many thousands of hits and SALES you could make if your products was listed on both Ebay and Google at the same time?My main concentration has always been to sell my products on Ebay first and then start selling them online later on because I use a different strategy to sell online.I always use Ebay to sell my products first because I don't need a list of people or start an affiliat
          olicies posted on your site where we can easily find them for review.
        • At the very least make an effort to respond quickly to our specific inquiries in detail. Don't send us canned or generic responses that really do not address our questions. The more detailed and promptly you respond, the more likely we will do business with you.

        Basic Etiquette for Web Site Visitors:

        • Take the time to review our site to ensure our focus will in fact cover what you are seeking. Sites cannot be everything to everyone and most are not. Don't e-mail an orange site about where to find the best apples! Review our site's FAQ before you take the time to e-mail us about something we do not even cover.
        • Take the time to read the offered material on our site before e-mailing us asking questions that with little effort the answers could have been found. With all information we provide literally at your fingertips, take the time to read it before you take our time asking us to repeat what is already on our site. This includes reading our privacy statements and/or order policies before you engage in doing business with us.
        • When e-mailing our site, make an effort to type clearly and concisely about what you would like to know. All caps or all small case, poor grammar and typos makes your inquiries appear less credible. Understand we are extremely busy answering genuine customer e-mails to build our business. E-mails that appear to be from a sixth grader are those less likely to receive our serious consideration for a response.
        • To use our site's functionality, please read our help files and tutorials that are provided to assist you before you e-mail for support simply because you don't want to make the effort to read and learn. Certainly if after making a sincere effort you still have questions, e-mailing us asking for help in a kind and courteous manner will ensure our response.
        • When utilizing our site's live online chat, be as courteous as you would if you were face-to-face with the support agent. These folks are here to help you. Here again, type using proper sentence structure, grammar and spelling so your request is understood. Then, once your session is completed, be sure to thank the operator for their time and assistan

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