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Will You Add? - Lessons Learned from the Dot Com Bomb and the Attack on America
When was the last time you had really great customer service? Perhaps it was when you bought something in a store, checked in at a hotel or the airport or even made an enquiry over the phone.When I ask this question of participants on my seminars, people respond with all sorts of great customer service stories.They say things like - "The lady I dealt with was really warm and friendly" or "The guy in the store made me feel really important" or "They always remember my name when I go back to that shop." What al these comments have in common is that - they're all Human Level responses.We tend to base our judgement of great custome
Identify and fix the right root causes.Complicated problems have multiple root causes, probably more than you can handle all at once. The trick is to address the important causes first. Don’t waste time or money on causes that are either insignificant in impact or only peripheral causes of the problem you’re trying to fix.Root cause identification. Use an appropriate root cause analysis tool to identify the possible causes of your problem. Which tool is best depends on the problem, but Ishikawa analysis (also called cause-and-effect or fishbone analysis) is a good general-purpose tool. Keep checking that the causes you identify ar
• What seems highly logical may turn out to be completely ridiculous.
• What you see today may be gone tomorrow.
• Who you think has all the answers may be totally wrong.
• Why you expect to succeed may be the very reason you fail.
Eighty hour workweeks, two hour commutes, and a family who never sees you…these are just some of the hallmarks of the past dot com business craze where high-tech entrepreneurs sacrificed their time, their health, and sometimes their family for their pursuit of “overnight” riches. As these business-minded individuals worked tirelessly to capitalize on the e-business revolution, their dreams often materialized briefly and then quickly turned to dust. Looking back now on this past business craze, we can all learn one important lesson: working harder and longer is just plain dumb!
This is not to say that we should all sit back and live a life of idle laziness. On the contrary, not working at all would be just as bad as working too much. It simply means that we need to create a balance between our professional and personal lives so we can reduce stress and be happy.
Focus on What’s Important The first step to a balanced life is to determine what’s important, both at work and at home. While obtaining the corner office and the front parking spot may be your ultimate professional goal, is it worth the price of sacrificing your personal goals, such as attending your child’s school play or taking that vacation you’ve been promising your spouse for the past five years? Prioritize the events in your life and determine which ones you can’t bend on and which ones are flexible. For example, you may decide that you want to attend every little league game your child plays in, yet your job requires you to work late several nights of the week. Perhaps you can opt to attend half of the
You couldn’t contain your excitement and eagerly reserved exhibit space at the upcoming regional trade show. I know what you were thinking…”The traffic at this show will be fantastic and I’ll get more leads than I ever imagined.”And when the show was over, you got nothing for all your hard work.So what happened? Why didn’t your $600 booth space, $400 for collateral materials, and two days on the show floor produce any meaningful results?You got nothing because you had no valid method to address the two most critical trade show issues. First, is the show a reasonable marketing vehicle for you, and second, if so, how can you best use it to
Eighty hour workweeks, two hour commutes, and a family who never sees you…these are just some of the hallmarks of the past dot com business craze where high-tech entrepreneurs sacrificed their time, their health, and sometimes their family for their pursuit of “overnight” riches. As these business-minded individuals worked tirelessly to capitalize on the e-business revolution, their dreams often materialized briefly and then quickly turned to dust. Looking back now on this past business craze, we can all learn one important lesson: working harder and longer is just plain dumb!
This is not to say that we should all sit back and live a life of idle laziness. On the contrary, not working at all would be just as bad as working too much. It simply means that we need to create a balance between our professional and personal lives so we can reduce stress and be happy.
Focus on What’s Important The first step to a balanced life is to determine what’s important, both at work and at home. While obtaining the corner office and the front parking spot may be your ultimate professional goal, is it worth the price of sacrificing your personal goals, such as attending your child’s school play or taking that vacation you’ve been promising your spouse for the past five years? Prioritize the events in your life and determine which ones you can’t bend on and which ones are flexible. For example, you may decide that you want to attend every little league game your child plays in, yet your job requires you to work late several nights of the week. Perhaps you can opt to attend half of the
It really is about motivation. After all, what impels someone to climb a mountain, or go to college, or save for a car, or learn a new language or anything of a thousand things? What is it that moves someone to action from a position of comfortable stasis? The answer is motivation. Motivation is the process of stimulating you to action. It takes a need, desire or some other impulse and incites a response. Motivation is the high-octane fuel of success and, as such, it’s vital that individuals and teams capitalize on its power. Often motivation seems to occur spontaneously -- the result of apparently random events. But random motivation isn’t
This is not to say that we should all sit back and live a life of idle laziness. On the contrary, not working at all would be just as bad as working too much. It simply means that we need to create a balance between our professional and personal lives so we can reduce stress and be happy.
Focus on What’s Important The first step to a balanced life is to determine what’s important, both at work and at home. While obtaining the corner office and the front parking spot may be your ultimate professional goal, is it worth the price of sacrificing your personal goals, such as attending your child’s school play or taking that vacation you’ve been promising your spouse for the past five years? Prioritize the events in your life and determine which ones you can’t bend on and which ones are flexible. For example, you may decide that you want to attend every little league game your child plays in, yet your job requires you to work late several nights of the week. Perhaps you can opt to attend half of the
Fixed price contracts are the best and safest method when working with a customer for the first time. This puts the customer as ease and it reduces your risk of not being paid at all. With this first fixed price contract your main objective is to establish the willingness and ability to pay. After that you can build the relationship.It's important to note that when you establish a fixed price contract you do that with a customer - not a client. Until a customer has proven that they'll be with you through the duration they are a transaction related customer. They are not a long-term client yet. When you first start out with somebody if you set up a
Focus on What’s Important The first step to a balanced life is to determine what’s important, both at work and at home. While obtaining the corner office and the front parking spot may be your ultimate professional goal, is it worth the price of sacrificing your personal goals, such as attending your child’s school play or taking that vacation you’ve been promising your spouse for the past five years? Prioritize the events in your life and determine which ones you can’t bend on and which ones are flexible. For example, you may decide that you want to attend every little league game your child plays in, yet your job requires you to work late several nights of the week. Perhaps you can opt to attend half of the
India has obvious advantages in Biogenerics development and if these advantages are exploited to its favor then India does have the potential to become a major Biogenerics Hub. Some of the advantages that India enjoys are:1) India offers a diverse pool of gene pool and disease profiles. It is difficult to match the biodiversity available in India2) India has the advantage of availability of cells and tissues from in vitro fertilization clinics coupled with scientific brains and Information technology talent.3) Low operational cost and capital requirement for Bio Manufacturing.4) Presence and excellence in different areas related t
Organization is Critical to Balance Your ability to accomplish anything in life is tied to your ability to find what you need precisely when you need it. If your office is buried under a mound of papers and you waste precious time each day searching for materials, it’s no wonder you can’t make time for your personal endeavors. Research shows that the average person spends 150 hours a year – almost six weeks – looking for misplaced information. Organize your office so you can use those 150 hours for more important activities, like picnics, beach outings, and relaxing family dinners. All your information should be organized in such a way that all people have access to what they need at any time, whether it is located in your office, in a central filing location, or in an off-site location. When people can find what they’re looking for, you reduce their dependence on you and the interruptions they make to have you help them locate something. While working harder and longer is dumb, working smarter is not. Enable yourself to work smart by keeping everything organized and in its place.
Create an Intentional Environment Be conscious about the decisions you make as to what you choose to surround yourself with. When you keep your surrounding free of clutter and build up, your stress level decreases. And the less stressed out you are, the more productive you
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