or two word sentences. After all, you use them every day in your face to face conversations – so why is email any different! I suggest exclamations like “Wow!” and “That’s great!” to make the reader feel your presence.

A great acid test for this is to read every email aloud before you send it. When you finish, ask yourself this qu

Technology has a tendency to be impersonal and unfriendly - if you let it. Think of the last time you received an email from someone, read it, and said to yourself, “Boy was that a lifeless, mal-prepared, impersonal message - looks like Randy really cares to stay connected with me.”?

You don’t want to be like Randy. You want to make the recipient feel like you’re right there next to them. You want someone to be excited when they receive an email from you. And you want to reassure people that email can be personable, Viagra SPAM notwithstanding.

Email is one of the major mediums of business communication. As such, treat it with the same level of personality you hope to convey through daily, face to face interactions. In other words, if you think of your emails as real conversations, you will elicit real connections. Here are a few ways to make your emails “smile” so you maximize the comfort and engagement of the recipient.

Write Conversationally
No email will ever beat face to face interaction. But you do enhance the level of friendliness if you write in a conversational tone. Use simple words. They sound genuine. Don’t try to impress someone by thesaurusizing your email with terms you wouldn’t use in person– it sounds diaphanous, limpid, and transpicuous.

Also, don’t be afraid to use one or two word sentences. After all, you use them every day in your face to face conversations – so why is email any different! I suggest exclamations like “Wow!” and “That’s great!” to make the reader feel your presence.

A great acid test for this is to read every email aloud before you send it. When you finish, ask yourself this que

to make the recipient feel like you’re right there next to them. You want someone to be excited when they receive an email from you. And you want to reassure people that email can be personable, Viagra SPAM notwithstanding.

Email is one of the major mediums of business communication. As such, treat it with the same level of personality you hope to convey through daily, face to face interactions. In other words, if you think of your emails as real conversations, you will elicit real connections. Here are a few ways to make your emails “smile” so you maximize the comfort and engagement of the recipient.

Write Conversationally
No email will ever beat face to face interaction. But you do enhance the level of friendliness if you write in a conversational tone. Use simple words. They sound genuine. Don’t try to impress someone by thesaurusizing your email with terms you wouldn’t use in person– it sounds diaphanous, limpid, and transpicuous.

Also, don’t be afraid to use one or two word sentences. After all, you use them every day in your face to face conversations – so why is email any different! I suggest exclamations like “Wow!” and “That’s great!” to make the reader feel your presence.

A great acid test for this is to read every email aloud before you send it. When you finish, ask yourself this qu

nality you hope to convey through daily, face to face interactions. In other words, if you think of your emails as real conversations, you will elicit real connections. Here are a few ways to make your emails “smile” so you maximize the comfort and engagement of the recipient.

Write Conversationally
No email will ever beat face to face interaction. But you do enhance the level of friendliness if you write in a conversational tone. Use simple words. They sound genuine. Don’t try to impress someone by thesaurusizing your email with terms you wouldn’t use in person– it sounds diaphanous, limpid, and transpicuous.

Also, don’t be afraid to use one or two word sentences. After all, you use them every day in your face to face conversations – so why is email any different! I suggest exclamations like “Wow!” and “That’s great!” to make the reader feel your presence.

A great acid test for this is to read every email aloud before you send it. When you finish, ask yourself this qu

beat face to face interaction. But you do enhance the level of friendliness if you write in a conversational tone. Use simple words. They sound genuine. Don’t try to impress someone by thesaurusizing your email with terms you wouldn’t use in person– it sounds diaphanous, limpid, and transpicuous.

Also, don’t be afraid to use one or two word sentences. After all, you use them every day in your face to face conversations – so why is email any different! I suggest exclamations like “Wow!” and “That’s great!” to make the reader feel your presence.

A great acid test for this is to read every email aloud before you send it. When you finish, ask yourself this qu

or two word sentences. After all, you use them every day in your face to face conversations – so why is email any different! I suggest exclamations like “Wow!” and “That’s great!” to make the reader feel your presence.

A great acid test for this is to read every email aloud before you send it. When you finish, ask yourself this question: “Does my email make it sound like I am personally engaging with the recipient?” People truly appreciate it when you create a memorable presence.

Use Italics, Boldface and Punctuation!
One of the pitfalls of email its inability to convey emotion. Often your correspondent won’t understand if you are serious or kidding, happy or sad, frustrated or euphoric - unless you are expressive. So use italics to highlight key words that show the person exactly what you want to say. Otherwise, your opinions, statements and stories will be misinterpreted. (The same goes for boldface words)

And no matter what anyone says, exclamation points are awesome! They completely alter the emotion of the sentence. Don’t be afraid to use them. But don’t put one in every sentence! People will think you’re on drugs! And they will freak out! Ahhh!!!!

Subject Headings
If there was ever a place in your email to add personality, it’s the subject heading. After all, people get dozens of emails a day – so what do you do to entice them to read yours first? It’s almost like the first impression or ice breaker of your conversation. So, have fun with it! Put something to grab attention like a joke, quotation or an interesting phrase. You have plenty of room too (up to 54 characters), so don’t be afraid to