Intelligent and Automated Applications: IVR

Voice response is ideally the first interactive experience a customer has with their service provider. IVR is designed to enhance the efficiency of system by providing simplified business integration, increasing flexibility, and efficiency gains in network hosting.

Migrating to VoIP

VoIP telephony has rapidly become a reliable cost saving alternative to traditional switched circuit communication offered by the major telephone companies. VoIP providers are attracting strong response for their services by major corporations and the small to medium business (SMB) community. There are some deficiencies and drawbacks that prospective customers should recognize prior to migrating their services.

Why Most VOIP Service Providers Bundle Free Conference Calls With Conference Call Rate Plan

A free conference call has emerged the best way wherein the calling party calls the other participants and adds them to the call. This facility enables business to reduce the cost of communication. You will learn other details of conference call facility in this article.

VOIP As An Alternative To The Telephone Landline

VOIP is the acronym for Voice Over Internet Protocol. VOIP has revolutionized the world of telephone communication and is a very cheap, viable alternative.

Is VoIP Secure?

The VoIP service provider looks at security as follows. They want to make sure that their network is secure, their revenue is protected along with their customers. When you sign up for VoIP don't get the false sense of security that everything VoIP is good.

Cutting Costs With VoIP

Companies can benefit from implementing Voice over IP (VoIP) in their call centers, more so if they do it through a service provider. Cost savings on voice calls using VoIP range from up to 40% on international calls to countries such as Europe and the US, and up to 70% to destinations such as Japan and China.

Hosted Telephony Services

To get our heads around the state of play in the realm of hosted telephony services, we talked to industry expert Paul Desbois.

What is VOIP?

Voice Over Internet Protocol (VOIP) is technology that provides telephone service over the Internet. The first kind of VOIP service was computer to computer communication. The cost savings to consumers is a plus for VOIP.

Wireless VoIP 101

The Internet has revolutionized communications in the last decade of the 20th century, but during the present, it is wireless technology that is the next step in connectivity all over the world in which Vonage also participates.

Advantages and Disadvantages of VoIP - Internet Phone Service

When you switch to internet phone service, not only do you save a lot of money – but you also tend to spend more time talking with long distance friends and family because with unlimited long distance calling - it's free! Anyone with a broadband (high speed) internet connection can use internet phone service as their main primary home phone. Because making phone calls over the internet does not use any local telephone wires, there are a couple of drawbacks to this service that you need to be aware of.

How Can a Small Consumer VoIP Provider Survive?

The Cable TV companies have a strong position in the telephony market. They already have a large embedded base of customers. They also have a local presence, with field installers regularly driving around neighborhoods and customer service locations in every town in which they have a franchise.

Cheap Calls with your BlackBerry

Even with older BlackBerry models you can laverage the power of VOIP and do not have to pay expensive rates on international calls. Web-activated telephony makes this possible.

Voip Softswitch 101 – VOIP Elusive Backbone Explained

Throughout the early days of voice over protocol, Voip softswitches have become the most crucial element of this communication technology, which serve as the key enabler of Voip transmission service delivery. Find out how voip softswitches affect the world of voip communication

How Can VoIP Benefit Large Businesses

VoIP has been rapidly embraced by several large businesses in a short time due to diversity of its features and the low cost for local and long-distance calling. In VoIP, all the audio data is transmitted over the internet along with other data. This results in a much lower running cost for both the VoIP provider as well as the consumer. Secondly, because of the internet, it is possible to use VoIP no matter where the caller or receiver is, as long as they are both connected to the internet. The technology has matured to the point were it is no long required of the communicating parties to even possess or use a computer in order to avail VoIP. All the parties using VoIP can be operating over the internet but without a computer.

The Future of VoIP

VoIP is a great and economic way to make telephone calls, both local and long distance. However, there is the problem with VoIP in that it is still not wireless. Now, it is possible to use a Wi-Fi connection to the internet via a computer but then that is not as wireless as a cellular phone. What is worse is that there seems to be no move towards integrating VoIP into the cellphone.